Practice Client Partner-Contact Center

Infosys is seeking a Practice Partner for its Digital CX & Contact Center practice.

The Practice Client Partner works together with their managers (Senior Practice Partner / Group Practice Partner) to expand the Contact Center practice. The Practice client partner is responsible for selling, refining offerings and client management. Usually, the Practice Client Partner handles a portfolio with a P&L of $30-$40MM

About Infosys Engineering & Contact Center Practice :

Infosys Engineering Services is one of the fastest and most exciting practices at Infosys.

This practice is strategically positioned to respond to global customer needs across all Industry verticals. We build transformation offerings and solutions in high-end Digital Technologies spanning Contact Center / Unified Communication, 5G, product design, software defined networking, robotics, IoT.

To learn more about Infosys and see our ideas in action, visit Infosys - Contact Center Services

Role Description:

Client relationship management and business development: manage client relationships, build a portfolio of $30-$40mn own the opportunity management cycle: Prospect-Evaluate-Propose-Close

Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client

Practice Planning, Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Required Qualifications:

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience

Experience in Contact Center industry and specifically traditional CC, CCaaS, CPaaS

Leading PS Sales leads of product companies

Leading consulting / sales leads of System Integrators(SIs)

Track record of interacting and building relationship with C-level client contacts

Experience in driving large deals, with proven track record of closing deals

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

Good understanding of industry specific business issues and drivers

Global Delivery Model experience

Experience managing large multi-location consulting engagement teams