Practice Operations Specialist

Practice Operations Specialist

Keystone is a premier strategy and economics consulting firm solving the most complex challenges of competition, strategy, and intellectual property for leading technology firms and global brands. We work at the forefront of influential technology cases changing consumer behavior and regulation laws and impacting society on a global scale. Keystone brings an interdisciplinary approach, leveraging the intersection of economics, technology, and business strategy to deliver transformative ideas.

As a Practice Operations Specialist, you will be responsible for:

• Coordinating all dimensions of Keystone’s Economic and Technology Advisory (ETA) group, including working with its practices, centers of excellence, data integrity support, client onboarding and support, invoicing support, providing white glove service for our clients
• Serving as the main operational support contact and facilitator for Keystone’s experts and its expert management system, including expert onboarding and support, invoicing support, providing white glove service for our experts
• Serving as the main operations contact for two of Keystone’s centers of excellence (CoE) (economics and technology) and ETA practices, facilitating bi-weekly meetings, project managing and acting as the connective tissue to share best practices across
• Ensuring all efforts in CoEs and practices are reported up to ETA leadership on a regular basis and tied to ETA Global objectives
• Planning all key meetings for the ETA group, including offsites
• Analyzing data using business intelligence tools and software for leadership presentations
• Supporting ad hoc client-facing project needs such as slides and document research
• Maintaining firmwide knowledge sharing resources and subscriptions
• Serving as a liaison of for the ETA group and operations teams (including finance, marketing, legal, and L&D)

Skills and experience:

• Bachelor’s degree and 3+ years of relevant professional experience
• Collaborative team player
• Intellectually curious and quick to learn, with a passion for client service
• Ability to manage multiple works streams and work across organizational boundaries
• Desire to work in a fast-paced, self-directed entrepreneurial environment
• Strong written and oral communication skills
• Excellent project management capabilities
• Adept with the full MS Office suite
• Experience with Salesforce.com, looker.com, and electronic signature/agreement software a plus

US Salary Range: $60,000 - $110,000, plus an annual discretionary bonus, 401k contribution, and competitive benefits package. Actual compensation within the range will depend upon the level the individual is hired into based on their skills, experience, qualifications.

At Keystone we believe diversity matters. At every level of our firm, we seek to advance and promote diversity, foster an inclusive culture, and ensure our colleagues have a deep sense of respect and belonging. If you are interested in growing your career with colleagues from varied backgrounds, lifestyles, and cultures, consider Keystone Strategy.