Presales & Operations Administrator

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

OpenText Document Capture Services (DCS) offers document scanning and metadata indexing for paper and microfilm/microfiche to a broad customer base. We are looking for a dedicated Presales & Operations Administrator to support our leadership team and help drive business performance. The Presales & Operations Administrator is responsible for creating estimates & proposals, processing billing requests & accruals and developing sales campaigns. This role focuses on both pre and post sales activities. The work is performed at our DCS office in San Antonio, TX with occasional client facing trips.

What you will be doing: • Understanding and supporting the sales process from start to end.• Willingness to learn, and as needed participate in, the document imaging process.• Conduct lead generation activities.• Discover client project requirements through phone conversations, in-person meetings and/or from client produced documents.• Participate in bid review sessions.• Calculate service and cost estimates for projects.• Assist with creating scopes of work and presenting to clients.• Provide contract and client relationship management.• Track and manage project cost and margins.• Submit monthly project accruals.• AP/AR support.• Financial tracking and reporting• Perform administrative or general office duties in support of business operations.

You are great at:• 2+ years of business operations, professional sales or equivalent experience.• Ability to work independently and interact professionally in a small team environment.• Effective interpersonal, written and verbal communication skills.• Experience with analyzing client requirements to develop project estimates.• Draft formal sales documentation such as proposals or statements of work.• Strong math and analytical skills• Intermediate computer experience, with an emphasis on strong Excel knowledge.• Perform under pressure, exercise time management and meet deadlines.• Ability to multitask in a fast-paced environment while staying organized and paying attention to detail. • Familiarity with paper and microfilm/fiche scanning processes is a plus.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.

OPENTEXT - THE INFORMATION COMPANY

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.

CREATE THE FUTURE

We create economic growth that is inclusive and sustainable.

BE DESERVING OF TRUST

The world's most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.

WE, NOT I

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.

RAISE THE BAR

We set high standards and exceptions, to learn, to be better.

OWN THE OUTCOME

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.

"We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets." - Mark Barrenechea, CEO & CTO