Prime Finance - Prime Client Operations

The Prime Finance Middle Office Department is responsible for ensuring all aspects of operations for global clients are completed on time, exceptions and client inquiries are resolved and provide subject matter expertise to the clients. This would be a cross product client facing role that requires extensive client interaction & communication and working with various global internal teams as required. The candidate will be expected to hone and utilize their communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders.

Key Responsibilities Include

• Point of contact for Clients on all operational issues including: trade bookings, settlement exception, documentation, audit, technology, account set up and legal documentation, client reporting resolving client inquiries timely
• Support of clients trading Equities and Fixed Income in local and global markets
• Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes.
• High level of client service focus and Responsible for understanding "end to end" system processing and the "transaction cycle"
• Monitoring & Adhere to daily work flow queues and ensure work is completed daily and all day to day queries dealt with within required SLAs and escalate issues to the team leader.
• Provide operations subject matter expertise and value added services to clients where required.

Qualifications

• Excellent communication and interpersonal skills both in English and Spanish
• Bachelor degree required
• Ability to work under pressure, prioritizing tasks according to risk and client profile
• Ability to drive and manage global initiatives and projects driven by the business, industry or operations
• Creative problem solving with a focus on improving / maintaining client relationships
• Exceptional attention to detail
• Equity and Fixed income knowledge is a plus
• Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions where creative and strategic thinking is required

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.