Principal Change Communications

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for driving employees' understanding of our enterprise data management strategic priorities through the management of our company-wide communications channels by developing and executing comprehensive communication plans that influence thinking, guide behavior change and enhance culture. This role will also be responsible for developing, executing, and providing counsel on communications that support key business initiatives, and leading the strategic and tactical execution of events that drive and influence company engagement and culture.

How You'll Do It

• Develops and executes multi-audience, multi-channel change communication strategies and tactics that support key initiatives and are aligned with Discover's business priorities
• Provides business partners with strategic counsel, coaching and perspective to define needs and support the development and execution of effective change communication plans to achieve desired business results
• Provides thought leadership and guidance including development of key messages on key strategic internal events or initiatives i.e. town halls, leadership meetings, business unit meetings
• Develops processes and mechanisms to measure effectiveness of communications and identify improvement opportunities.
• Manages communications during all stages of the change to ensure consistent, timely, relevant messaging is delivered to target audiences
• Defines changes and the business needs that drive them, identify stakeholders, develop relevant and compelling messaging to ensure that impacted business units and individuals are aware of the change, how it impacts them and how they will work after the change
• Stays informed of developments in the field of marketing and communications within the industry to foster ideas and innovation.
• Leverages technology and industry best practices
• Review analytics and create reports on key metrics.

Qualifications You'll Need

The Basics

• Bachelors Degree in Communications, English Studies, or related
• 6+ years of experience in Internal communications, Corporate Communications, or Related Experience
• In lieu of a degree, 10+ years of experience in Internal communications, Corporate Communications, or Related Experience

Physical & Cognitive Requirements

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 25% of the time.

Bonus Points If You Have

• 8+ years of experience in Internal communications, Corporate Communications, or Related Experience
• Certified Change Management Professional, or related
• Well-versed using Poppulo for building and executing messaging
• Applied understanding of Articulate, Adobe Pro & JIRA
• Familiar with content and learning management systems
• Working knowledge of Data Management and DMBOK
• Well-versed developing & maintaining SharePoint pages
• Skilled in Viva Engage and Microsoft 365
• Ability to write user-friendly, engaging copy about business and technical subjects.
• Good organizational, planning, and coordination skills
• Ability to multi-task and re-prioritize as needed
• Desire to take full ownership of assigned projects and can work independently
• Ability to manage multiple projects simultaneously
• Possesses a sense of urgency; is self-motivated and detail-minded
• Strong interpersonal skills and ability to build collaborative relationships
• Good verbal presentation, group dynamic, and facilitation skills
• Proactive approach in resolving problems and issues

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#LI-KE

#Remote

#BI-Remote

Application Deadline:
The application window for this position is anticipated to close on Jan-20-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:
The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.