Principal Content Design Manager

In the Experience Collective organization, we believe in the power of a federated community to create and deliver holistic customer experiences and drive business impact at scale. A community that is made up of diverse styles, voices and views reflecting the diversity of our customers, and giving us the empathy to serve their needs. Nurturing and continuously evolving ou r culture i s a shared responsibility, because we create better products together. We share, we jam, we collaborate.
We tell compelling emotional stories to open space for innovation, win new customers and take our existing customers along. We push boundaries constantly because we believe in the magic of bold ideas. And because it's our responsibility to strive to be best-in-class. We owe it to our company, and our customers.
With these values and principles in mind, are you passionate about content design, helping to design and create user experiences that customers love ? Come join Microsoft Security User Experience team to help champion Content Design as leader of a growing team. This is a great opportunity for someone who is passionate about Content Design, enjoys helping others further develop and grow, and interested in the world of security.
About you
At the core, you're a writer.
You're a natural storyteller, and you have writing and editing superpowers. You also believe in the power of plain language to communicate ideas and you thrive on creating solutions that actually help people. You love it when the tech in your world makes things magical and fun , and you may have a technical background, or you are simply driven by a passion for making technology simpler and friendlier.
You're a genuinely kind person with humility and integrity.
You're also a leader. You know how to build scalable frameworks for content designers to use that create coherence in voice, tone, style, and UX patterns. You've built partnerships with design, product management, and engineering to integrate content design into the heart of the product development process at your organization, and you know how to evaluate content design quality and improve it.
About this opportunity
We're looking for a highly creative and tech - savvy content design leader to join us. You'll work with other content designers to guide their work, building a framework for them to use that scales their work across a broad product surface area. We partner with world-class product design , UX research, and engineering teams. You'll work with others to create new product experiences, and your words will help customers learn, solve their problems, and get the most out of those products. Then you'll use data to understand how to improve experiences and content to help customers have the magical experiences they expect.
A day in the life of a content design leader on our team might include:

• Leading a co-writing session with writers, designers, and product managers.
• Facilitating a brainstorm session with UX writers for a particular product to develop principles for voice and tone that support and extend Microsoft's voice principles.
• Developing a heuristics scorecard for the UX writers you're leading to help them evaluate their content designs.
• Participating in a design session to uncover the core concepts, customer language, and top questions you need to support in the user experience.
• Creat ing research briefs for questions and hypotheses related to content design and language in the product.
• Conduct ing competitive research to inform your content strategy and voice.
• Writ ing conversational UI content for a new user experience flow.
• Join writers and designers in weekly critiques to get feedback on UX writing.
• Grab bing coffee with a product manager or design colleague to hear what they're excited about and how you can help.
• Join ing a Teams channel to contribute to a group chat about ethical AI or your favorite sushi place
• Join ing an all-hands to see what other teams are doing.
• Answer ing email. ( yes , it's still a thing)

You'll be happiest here if you :

• See words as an incredibly powerful design material for connecting with people.
• Are passionate about the customer.
• Are articulate and prepared.
• Have a positive yet practical attitude.
• Work quickly without compromising quality.
• Take initiative and aren't afraid to fail.
• Design for impact.
• Have a learning mindset no matter what you're working on.

This role might not be a good fit if you :

• Work better in structured, top-down environments than in the often-ambiguous and uncertain world of creative independence.
• See failure as humiliation rather than a necessary risk.
• Value striving for perfection over an agile work ethic.

#MSFTSECURITY
#JoinXCResponsibilitiesResponsibilities

• Work with a team of content designers who are subject matter experts to create a content design framework that guides and scales their work.
• Serve as a member of the Microsoft Security UX senior leadership team, working closely with other leaders to plan and drive key strategic initiatives.
• Create standards and tools for evaluating content design quality before it ships.
• Establish content design metrics and reports that help us evaluate the impact on the business and customers.
• Lead content designers to extend existing terminology, style, and UX pattern guidelines to new audiences, product experiences, and patterns.
• Lead content critiques.
• Communicate impact and insights to leadership and partners.
• Write and edit friendly, brilliantly clear UI text with language that lands perfectly within the parameters of our voice & tone principles.
• Use multiple sources of customer data to inform content strategy and design as well as day-to-day optimizations.
• Understand, employ, and evangelize our content design strategy, principles, and impact to partner teams and our leadership.
• Identify opportunities for content additions, improvements, and innovations and effectively pitch those ideas to the team and stakeholders.

Qualifications Requirements

• Bachelor's Degree in Arts, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 6+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing
  • Master's Degree in Arts, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 4+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing
  • OR equivalent experience.
• 3+ years people management experience.

A dditional qualifications

• Experience in customer research
• Evidence understanding of and experience applying design thinking to UX content design problems.
• Natural and inquisitive passion for technology
• Proficient with Microsoft Office products
• Foundational study in the Arts & Humanities, such as Journalism, English, Creative Writing, or Communications .
• Flexible, versatile writing across subject matter and audiences
• Ability to represent content strategy as an integral part of iterative product development
• Creative collaboration and problem-solving skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.