Principal IT End User Services Specialist

Summary:
Our company has an exciting opportunity for an experienced IT Support Specialist. You will be providing technical support to our Senior Leadership Team who are either located on, or visiting, the US East Coast.
Responsibilities:

• Maintain Corporate computers, printers, meeting rooms, mobile phones, and peripherals.
• Follow rigorous white glove support protocol, ensuring all services are on-line and monitored.
• Pro-actively execute maintenance plan for equipment & services.
• Resolve day-to-day software & hardware & technology issues.
• Coordinate set up & support virtual conferences using integrated Teams rooms and multimedia equipment.
• Coordinate system set up for new hires and relocations.
• Manage special projects with other support groups and departments.
• Coordinate IT tasks & provide IT Support during Senior Management Meetings.

Requirements:

• Minimum of 8 years of experience with 2 years of white glove service - highly motivated.
• A bachelor's degree in computer science, Business Administration or related field or equivalent experience.
• Prior experience supporting Remote workers setup; knowledgeable with, wireless routers and firewalls.
• Comfortable with video conferencing using integrated multimedia equipment, hosting large webinars and meetings.
• Programming skills is an asset.
• Must be a self-starter with exceptional problem-solving skills with the ability to resolve complex problems and implement solutions with little or no guidance.
• High level working knowledge of multiple complex software packages, hardware platforms, and network architectures.
• Experience implementing best-practice processes and procedures.
• Knowledge of ITIL and CMM-driven best practices for IT processes.
• Strong knowledge of both PC & Mac platforms, Office 365, Windows 11, MacOS, iOS & Android.
• Willingness to be available on nights and weekends as needed.
• Ability to work in a fast paced, high-tech environment juggling multiple priorities while meeting deadlines.
• Ability to understand the business needs behind the requests and drive to results.
• Ability to write processes and technical documentation.
• Valid passport and ability to travel on occasional basis.
• This role will be based in our Burlington, Massachusetts office location.

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Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.