Principal Product Manager, Voice Transcription Solution

We are looking for a Sr. Product Manager that will be responsible for driving the product strategy around voice transcription solutions in support of Nuance's market leading Conversational AI portfolio. Nuance voice transcription solutions are focused on delivering AI powered intelligence to the contact center to delivering efficiencies to operations and improving productivity by empowering agents.
It is an exciting time to be involved with Conversational AI as the technology is being rapidly adopted across varied markets for diverse use cases. In this role you will work in collaboration with Product Development, Professional Services, Marketing and Sales to define a product roadmap that accelerates innovation and market adoption of advanced transcription solutions for the Contact Center, leveraging Nuance's Machine Learning, Natural Language Understanding and Speech to Text technologies. Responsibilities include gathering feedback from customers and stakeholders, creating a clear roadmap, and prioritizing work efforts with our agile engineering team to deliver as part of our SaaS Conversational AI Platform which enables the creation and curation of self-service customer experiences.
This Nuance Product Manager will act as the business and technical owner for our voice transcription solutions. This individual will need to stay abreast of the latest technologies and trends to define and execute product strategy, and to ensure market needs are met with compelling products that deliver maximum benefit to customers and maximum impact to Nuance.
Principal Duties and Responsibilities

• Manage and evolve a portfolio of transcription solutions to be delivered both direct and through channel partners and adopted by Nuance internal customers.
• Specify market requirements for current and future products, aimed at maximizing revenues and margins. Analyze financials and develop business cases to justify investments.
• Analyze and present market requirements, trends, competitive landscape, product roadmap, pricing and packaging options, cost model, and P&L to the executive team
• Lead cross-functional and cross-divisional coordination for the successful design, development, delivery, documentation, training, launch, sale, service, integration, support, and customer adoption of the portfolio
• Develop and implement a go-to-market strategy for partners, in coordination with Partner sales, marketing and other relevant stakeholders.
• Provide subject matter support to sales, partners, and professional services during customer engagements.

Experience: 5+ years Product Management experience
Education: BS Computer Science, Business Administration, Engineering, or related fields. MBA preferred.
Required Skills:

• Experience with Conversational AI technologies including Speech to Text, Text to Speech, Natural Language Understanding and Machine Learning.
• Experience working closely with partners in developing joint solutions
• Proven ability to successfully manage the product lifecycle of complex technical software
• Ability to work with senior management and technical teams to produce world-class products
• Proven ability to identify key customer requirements and translate them into detailed product requirements for next generation products.

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.