Principal Support Engineer

The Company

Amperity is more than just a leading Customer Data Platform — it's a unique mix of people, technology, and opportunity. The people are whip-smart, deeply committed, and energizing. The technology is multi-patented, AI-powered, industry-shaping customer data management software that we invented because there was no way to solve the problems that we wanted to help consumer brands overcome. The opportunity is twofold: a market opportunity to provide a solution that consumer brands have been trying to find for decades, and a personal opportunity to grow and learn and hitch your career to a rocket ship. 

Since our founding in 2016, Amperity has been growing 2.5X year-over-year. We've raised $187M in funding, including a recent Series D that increased our valuation to over one billion dollars. We're going places, fast, and we want you to come with us. 

We help top brands make sense of massive amounts of transaction and engagement data so that they can finally know who their customers are, what opportunities exist, and how to provide the kinds of experiences that delight consumers and move the business metrics that matter. Our customers include Starbucks, Alaska Airlines, Patagonia, Kroger, J. Crew, Brooks Running, Planet Fitness, DICK's Sporting Goods, and many more. 

We're building something that's never existed before, and we're doing it in a way that's great for consumers, transformational for our customers, and career-making for the members of the Amperity team. Come help us make it happen! 

• To serve as the ultimate level of technical escalation for complex issues encountered by our implementation engineers, customer operators, and end users, combining engineering skill with a contextual understanding of customer use cases to solve intricate technical problems.
• To support the operations of our high-scale customers by working with our implementation and engineering teams to troubleshoot and optimize our machine-learning and database generation pipelines to ensure that we can deliver high-value data on time, every time.
• To provide high-quality feedback to our product and engineering teams, synthesizing your direct experience with data-driven feedback from other members of our technical support and client services teams.
• To enable and educate the other members of our technical support and client services team by synthesizing what you learn into technical documentation, runbooks, and training

• Lead the charge when it comes to solving our most complex technical problems, working collaboratively with other members of our technical support and implementation teams, helping them to develop and improve their own skills in the process.
• Proactively measure, troubleshoot, and optimize our machine learning and database generation pipelines to make them more efficient and reliable.
• Consult with the leadership of our implementation teams on how best to architect, develop, and test their data pipelines in standardized ways that will make them more reliable and easier to maintain.
• Pair closely with our Engineering team to gain a deep understanding of our platform that you can then leverage to solve complex technical problems
• Use data and experience to advise our Product team on features that will make our platform more performant, reliable, and easy to use.

• You are energized by solving deeply technical problems, and get a special jolt of enjoyment from knowing that you’re helping unblock and enable others.
• You can gain a deep understanding of intricate software systems through training and experience, and use those mental models to quickly assess and root cause complex problems.
• You get bored working on the same project for weeks on end, and would prefer to face a new challenge each day.
• You’re energized by teaching others and can confidently communicate about complex technical topics in easy-to-understand language
• You have extensive experience in software engineering, database administration, SQL data analysis, or a similar role that has allowed you to become confident solving troubleshooting technical problems in complex systems.
• You are highly proficient in at least one programming language (Clojure or SQL preferred).
• You have experience working with third-party APIs and connectors, especially when integrated into large-scale software systems.

We offer all the benefits you’d expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you’ll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. 

Amperity is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.