Process Analyst - Finance and Administration Delivery

Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities
As Senior Practitioner - Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing of daily cash applications, preparing journal entries, filing of records, general account reconciliations.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

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• Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
• Involve in netting instructions, direct Debit run, rejection of Direct Debit and Oracle updating.
• Investigate unapplied payments, rectify and ensure proper allocation.
• Provide information relating to customer payments, refunds and other miscellaneous accounts receivables questions .
• Ensure that client Service Level Agreements (SLA) and timelines are met.

• Commerce Graduate with minimum of 2-4 years of Experience in Order to Cash (O2C) basic accounting knowledge and understanding of various accounting principles.
• Experience in participating and collaborating in team meetings to gather/share information
• Ability to achieve individual and Business metrics
• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
• Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
• Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals and objectives.
• Proven experience to build and utilize reports to analyze pertinent account information.
• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
• Working knowledge to identify and implement action plans and process improvements with mentorship.

• Proficient in MS office applications and any ERP software as end user
• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Proven change management and be open to it good time management and work under tight deadlines
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Maintain technical knowledge by attending educational workshops, reviewing publications.