Process Support Specialist II

Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

We are seeking a qualified Asset Recovery Specialist II to work in our Irving Servicing Center. The successful candidate should be experienced in handling a vast assortment of duties found when working accounts identified as high risk and the administrative processes used to mitigate potential losses.  An experienced Asset Recovery Specialist II will be responsible for collections, necessary investigations/research, account full monitoring, account workflows, charge-off decisions, and detailed tracking of these more complex accounts affected by:

Bankruptcy 

• Document system of record with customer’s bankruptcy information 
• Communicate with attorneys, trustee, attorney staff
• Complete charge-offs in accordance with RAS/OL policy
• Assign account for repossession, as directed 

Total Loss 

• Monitor/manage accounts when notified collateral is wrecked or stolen 
• Handle insurance claim process,
• Point of contact for customers and insurance company
• Complete Letter of Guarantee, review settlement amounts
• Assist customer with filing of GAP claim if warranted
• Strong understanding of the handling of insurance deficiencies

Deceased

• Monitor and manage accounts when notified the customer or co-buyer is deceased
• Gather vital information identifying the point of contact and determine who has possession of the unit
• Document system of record and update accordingly
• Maintain contact with the deceased’s point of contact until the account resolved

• Other tasks assigned which may require deviation from routine processes or procedures   

The Asset Recovery Specialist II will be expected to manage the end-to-end business process which may include multiple communications with the customer, attorney, executor, beneficiary, insurance company, agent, or adjuster. The Specialist II must demonstrate confident leadership and sound judgment while ensuring all tasks are conducted with a high degree of professionalism and minimize the company’s exposure to risk.

Requirements:

• College degree preferred but in the absence of a degree, a minimum of two years of collections and/or servicing experience in auto finance.
• 2+ Years extensive experience working with bankruptcy. 
• Ability to solve difficult problems with effective solutions.
• Excellent verbal and written communication skills.
• Capable of working well under pressure and consistently completing tasks.
• Able to work a flexible schedule which may include overtime, if needed.
• Proficient knowledge of MS Office Suite, Excel skills a plus.
• Must be detail-oriented with a strong ability to multi-task with 100% accuracy.
• Excellent customer service skills.

Benefits: 

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Powersports Safety Benefit

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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