Product Design Manager, Tax Credits

Product Design at Gusto is made up of over 60 creative collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design Research Writing Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product Engineering Data and Marketing to design build and ship experiences that make a difference. We are passionate advocates for thoughtful crafted and inclusive experiences and we believe great design can make hard things possible even delightful. Read more about Design at Gusto .

About the team

At Gusto we're dedicated to simplifying the complex world of business operations. As a powerful People Platform we offer a comprehensive suite of essential products including payroll benefits time tracking and more all designed to streamline processes and empower businesses to thrive. Our commitment to world-class customer experience sets us apart.

Our Tax Credits team at Gusto is bringing to life an 'emerging market' product for our customers. We aim to help guide them through intricate tax credit regulations unlock financial opportunities and extend the runway for their businesses. The Tax Credits team has ambitious goals to drastically simplify and demystify the complex world of tax credits in order to drive significant customer value and revenue for our business.

About the opportunity

As the Product Design Manager for the Tax Credits team you’ll lead a small team of product designers to craft high quality and intuitive end-to-end experiences for our customers. You’ll leverage your strategic business acumen to partner with senior cross-functional leaders to plan and drive the roadmap and multi-year vision. The work on Tax Credits is high visibility high impact experiences that balance complex technical and compliance requirements. Your leadership will play a pivotal role in simplifying the intricate journey of discovering and securing tax credits ensuring it's approachable user-friendly and stress-free.

Here’s what you’ll do day-to-day:

• Develop a deep understanding of the different customers we serve and how their varying needs translate into product requirements

• Work with cross-functional partners in Product Management Engineering and Data Science to understand customer problems and identify key opportunities for the customer and our business. You’ll be the design representative on the senior quartet.

• Empower a small team of product designers creating the conditions for them to do work they’re proud of and that serves the needs of our customers.

• Craft the end-to-end journeys and develop frameworks and principles that can be used to help align our teams on the right experiences.

• Collaborate with our Research Data Science and Customer Support teams to build a holistic understanding of customer needs and make sure they’re shared with your teams to inform their thinking build empathy and inform prioritization decisions.

• Collaborate with other key teams and stakeholders at Gusto such as Legal Compliance Risk Operations and other various product owners.

• Ensure that proposed solutions are customer-informed through research data and insights from our Customer Support team.

• Balance an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision and meet a high bar for the customer experience.

• Hold high standards for the customer experience including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free performant accessible and responsive.

• Drive solutions that establish Gusto as a trusted tax expert advisor empowering our customers to make confident and informed tax credit decisions.

• Identify emerging technologies and industry trends build business cases and define product vision and strategy.

• You’ll drive team-wide impact through leadership coaching and fostering a culture of growth and collaboration.

Here’s what we're looking for:

• 8+ years’ Product Design experience with at least 2 of those years being in management roles.

• Ideally you’ve worked on enabling simple easy to use experiences in complex domains like payroll benefits finance or banking etc. Bonus if you have direct experience working on tax and/or accounting products.

• A track record of upleveling direct reports and raising the bar for design quality within an organization.

• A proven track record of designing great UX for complex workflows and crafting end-to-end experience visions and frameworks while showcasing an iterative approach toward execution.

• A customer-focused mindset and can speak to the impact of the experience they’ve shipped in tangible terms the business understands.

• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work.You’ve built great relationships with cross functional collaborators and know how to model this for your team.

• A proven track record of designing great UX for complex workflows and crafting end-to-end experience visions and frameworks while showcasing an iterative approach toward execution.

• A customer-focused mindset and can speak to the impact of the experience they’ve shipped in tangible terms the business understands.

• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work.You’ve built great relationships with cross functional collaborators and know how to model this for your team.

• Communication and collaboration skills that enable you to explain the impact of your work tradeoffs you’ve made lessons learned and design rationale and generate alignment and enthusiasm across the company.

• Ability to embrace ambiguous situations as opportunities to add clarity

• A builder who loves being hands on crafting high quality high impact solutions directly and through pairing with more junior team members.

At Gusto we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page .

Our cash compensation range for this role is $152000/yr to $232000/yr in Denver & most remote locations and $185000/yr to $251000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.