Product Manager II - Customer Obsession

About the Role

As a Product Manager for Customer Obsession, you will be part of the team that's responsible for delivering exceptional customer experiences across mobile and web for Riders, Drivers, Eaters, and Businesses using Uber. You will be using best of breed technologies, and latest machine learning, data science techniques, and design thinking to accomplish this at a scale that has never been done before in the industry.

What you'll do:

1. Lead product strategy and development of automated support solutions that improve the end to end experience of our customers and driver partners
2. Collaborate with design team and guide their investments for research, prototyping, experimentation, and overall design thinking
3. Be incredibly truth-seeking. Collect whatever data is necessary to inform product direction, whether in the form of competitive intel, rider behavior or other business metrics. Solicit and welcome critical feedback.
4. Drive innovation, definition, deliverables planning (roadmap) and design of entirely new Uber products and product features to deliver against team and company goals. Requires challenging all members of cross-functional team (engineering, design, etc.) to think boldly and creatively and then to funnel that energy into concrete products and execution plans.
5. Make tradeoff decisions based on technical and business insights and experimentation
6. Monitor and measure launched products and feed insights back into product development process to drive growth
7. Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal stakeholders to Uber executives, employees to riders.

What you'll need:

This role demands real passion for the customer, great technical depth, principled thinking, well-honed product judgment, a stubborn refusal to settle, bold innovation, a high design bar and a mentality of starting with the customer first and working backwards

1. A computer science undergraduate degree or other engineering degree equivalent.
2. 3+ years experience delivering highly successful and innovative product experiences or platforms with your signature all over them.
3. Design thinking and customer-centric approach to building, experimenting, and iterating products
4. Data-driven decision-making ability.
5. A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
6. High standards across the board - from your own contributions to the people you work with to the products you work on.
7. Grittiness: You don't hesitate to take initiative and address something hands-on, you persevere when others give up.
8. Passion for Uber's mission and the company's hybrid technology/operations nature.
9. A deep desire to grow and learn.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].