Product Manager, Outbound Orchestration - Contract

This Product Manager position calls for an experienced individual with a background in Outbound workflow and compliance for CCaaS applications.  The role entails managing the integration of Outbound-Integration assets from the recent acquisition of Acqueon and driving the roadmap and delivery of best-in-class integration for omni outreach orchestration. We are looking for a self-motivated, highly organized and customer focused product leader who can lead cross-functional teams to drive product success.

Key Responsibilities:

• Assess Acqueon assets associated w/ Outbound orchestration in collaboration and consultation with the broader Product Team and formulate an integration strategy into the Five9 CCaaS portfolio
• Translate Acqueon-Five9 integration requirements into backlog Features, Epics & User Stories
• Partner closely with the Engineering Team to ensure that integration requirements are clear, understood and prioritized, and are development, tested and delivered in-line with Five9 agile and industry best practices.
• Perform the role of Product Owner as part of Agile Scrum Teams and conduct and participate in Agile Ceremonies.
• Work with Cloud Operations Team to understand and optimize deployment models for delivering Acqueon – Five9 integrated Outbound functionality.
• Understand industry trends, emerging technologies and competitor offerings to validate integrated Outbound product roadmap for business case alignment and market leadership.
• Have a hands-on approach and a willingness and aptitude to work from strategic product direction right through to detailed requirements definition.

Qualifications

• 3-5 years in software product management with 2+ years of experience managing software-as-a-service products.
• Proven track record of delivering innovative software solutions to market.
• Strong understanding of blended Contact Center workflow business processes (Customer Journey, Sales / Lead Generation, actionable Proactive Outreach, Account Ownership)
• Experience of Outbound Campaign Management and of Outbound Dialing methods including Predictive, Progressive and Preview and of regulatory compliance requirements such as DNC & TCPA.
• Understanding of contact center metrics and key performance indicators.
• Highly desirable to have experience in the deployment of applications on public cloud platforms at scale (e.g., AWS, GCP).
• Proven ability to collaborate cross-organization, up and down management levels, and with globally distributed office locations.
• Experience in working on, or integrating with, cloud contact center applications such as from Genesys, Nice/inContact, 8x8, Avaya, Cisco, Talkdesk, Twilio, AWS, Noble, Alvaria, Aspect.

Education

• Bachelor's degree in engineering or business field.
• An advanced degree in a business discipline is highly desirable.
• A Product Management credential is desirable.

Location

• US

Duration of Employment

• 12–18 month, contract position