Product Operations Associate

How You’ll Support Our Mission 

Our Billing and Dispatch team owns the development of an application used by emergency medical services (EMS) to streamline and automate the billing process. Within our robust application, we support professional claim creation and submission, facility invoicing, program/membership management, and automated patient invoicing capabilities. 

If you are curious to learn, have a passion to do great engineering, eager to be part of product evolution, and pursuit to make a difference, then come and join us! 

What You’ll Be Doing - the day to day

You will be instrumental in how we build:

• Developing an in-depth understanding of the product teams you support, their goals and vision
• Drive strategic initiatives across the Product Management team to improve process maturity and consistency across the ESO product portfolio
• Working closely with the Senior Director of Product Management and Product Ops, and Director of UX to utilise product telemetry, which empowers our product suite teams and cross functional partners
• Prepare detailed reports and presentations that surface key data and insights for product managers, owners and directors to support roadmap priorization efforts and quarterly business reviews.
• Collaborating with Director of User experience to refine processes that enable us to run more experiments (creating hypotheses faster that can be tested and iterated in true agile fashion)
• Utilizing cross-functional data to correlate trends , identify leading and lagging indicators which shape strategic actions
• Contributing to continuous improvement initiatives by identifying opportunities for process enhancements.
• Staying up to date with the latest industry trends and best practices in product operations and data analysis.

Occasional travel to ESO offices in Austin, TX may be required

Who You Are - the essentials (Some of the things required to be successful in the role): 

• 1-2 years proven experience in product operations, data analysis, UX research or a similar role.
• A strong desire to work in Health-tech and a passion for building great technology for emergency responders so that they can focus on saving lives.
• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Track record of using financial data, usage metrics, and other KPIs to help guide decision making
• Strong passion for product management, product process and sharing/educating others on best practices
• Continuous learning and growth mindset
• Excellent communication and presentation skills, capable of conveying complex data in a clear manner.
• Demonstrated ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• A proactive curious mindset and the ability to engage in strategic thinking and innovative problem-solving.

Who You Are - the desirables (It’s a plus if you have): 

• Formal product operations training
• Formal product management training (e.g., Certified Scrum Product Owner, Pragmatic Institute, etc.)
• Experience in working with product analytics, business analytics and CRM platforms (specifically Pendo, Salesforce, Power BI)
• Experience in a fast-growing enterprise Software-as-a-Service (SaaS) technology company, ideally in a mission-critical environment where quality matters
• Academic degree in a related field (business information systems, business, statistics, )
• Demonstrated engagement in volunteer activities serving your community (e.g., volunteer firefighter, volunteer EMT, peer crisis counselling, etc.)
• Experience working in intercultural environments and collaborating with diverse teams

Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;

• Life insurance (4 x base salary) 
• Income protection insurance 
• A generous pension contribution 
• Private medical insurance including optical and dental 
• A health cash plan 
• Modern City Centre office and a flexible hybrid working policy  
• Annual health and wellness allowance + cycle-to-work scheme  
• Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay 
• Enhanced short and long-term sick pay 
• Great holiday entitlement which increases year on year until you reach 5 years of service! 

About ESO

ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 

Are you ready to Make a Difference? 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Our Equal Opportunity Statement of Policy for Northern Ireland is available on request. 

Data Privacy

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.