Production Services Lead (Production Readiness Project Manager), Core Technology Infrastructure

Job Description:
Role Summary: The Production Services Lead - Production Readiness is accountable for the production readiness of critical projects within releases. Participates throughout the project life cycle ensuring design/change account for operational stability, such as ensuring monitoring, logging, and technical recoveries are built in. Ensures production support teams have what is needed to operationally support the environment post change, including documentation, knowledge transfer, demos, etc.
Responsibilities:

• Understand at a high level and provide full oversight to Programs or High Impact Projects in each release.
• Engage appropriate teams to review and analyze high-risk areas.
• Partner with Portfolio Release Management and Project Managers from both the TI and CIO to understand
• holistic Release project scopes.
• Assist with remediating gaps/risks and ensure mitigation plans are developed.
• Understand the full spectrum of gathering project information for each release and assessing for impact and PR
• engagement.
• Escalate quality or timeline issues appropriately and construct periodic status reports.
• Develop and/or maintain the project assessment form used in understanding project scope/impact
• Develop new processes or drive efficiencies from existing processes
• Provide one-off facilitation for out of scope requests
• Manage the engagement process and mitigate any future gaps.
• Understanding of end to end Release timelines

Required Skills:

• 3 or more years hands on experience in IT, with IT systems and/or application management
• Project management experience (e.g. planning, organizational, and time management skills)
• Knowledge of Production Support procedures and requirements
• Experience leading process improvement initiatives
• Solid foundation of understanding Monitoring tools(Splunk, AppD, Sitescope, Glassbox, etc...)
• Strong results & detail oriented, along with excellent interpersonal skills (e.g. documentation, teamwork)
• Excellent verbal, written communication and organizational skills

Desired Skills:

• 5 or more years hands on experience in IT, with IT systems and/or application management
• Software/code development
• Problem Management
• Risk Assessment
• Sharepoint Expertise/Development
• Post Production / Operations Follow-up
• Knowledge of the Agile paradigm
• Experience in L2 or L3 platform or application triage
• Strong Coordination and Facilitation skills to drive meetings through intended outcome
• High level understanding of the Design, Network Topology, Infrastructure documents
• Exceptional system analysis skills - using technical diagrams (e.g. use of architecture diagrams) and assessing the impact a change will have
• Technical aptitude- has the ability to learn and adapt to new technologies, applications, etc. and understand how to assess their production readiness
• Solid foundation and working knowledge of Topology Design, Network connectivity and Monitoring tools
• Strong Confluence/JIRA experience

Technology Infrastructure Organization:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:
1st shift (United States of America)
Hours Per Week:
40