Production Technology Support Specialist

Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
We are seeking a Production Technology Support Specialist who will primarily concentrate on Live Graphics, Augmented Reality, LED Walls and Plant Wide Robotic Camera systems. This role is dedicated to delivering top-notch live television production support for NBCU, covering a wide range of live news, sports, and entertainment productions. In addition to providing essential support during live broadcasts, the specialist will also contribute to various projects, assisting in the implementation of changes, enhancements, and supporting technology refresh and expansion initiatives as needed.
Primary Responsibilities

• Deep technical support for graphics systems (Vizrt, Chyron, Ross), Studio Set technology (LED walls, processors), and studio camera tracking systems (Stype, Mosys)
• Deep technical support for robotoic camera systems and database management for all studios.
• Resolve escalation support requests and conduct training for maintenance support teams
• Monitor JIRA for new issues and assigned tasks, performing preventative maintenance on supported systems
• Collaborate on projects, implementing changes, and deploying new systems as assigned
• Support virtualization and cloud initiatives, contributing to the deployment of virtual production systems both on-premises and in the cloud
• Lead the creation and updating of configuration documentation, technical SOPs, as-built drawings, etc.
• Take charge of planning and leading overnight maintenance activities for system improvements
• Act as support escalation contact for on air outages and general troubleshooting steps during a potential outage.
• Provide support to peers in other sites during outages, projects, or events as needed

Qualifications
Basic Requirements:

• Bachelor's degree in Film Production, Broadcasting, Computer Science, Electrical Engineering or related fields, or equivalent work experience.
• 5+ years of recent experience supporting systems used in a live production environment.
• Experience supporting studio camera tracking solutions, such as Stype, Mosys, NCAM, or other camera tracking solutions used for augmented and virtual reality applications.
• Strong understanding of Evertz 2110 environments and workflows.
• Strong understanding of Cisco Networking systems.
• Ability and willingness to learn new production technologies.
• Must be willing to work evenings, overnights, weekends, holidays with little or/no notice depending on production schedules.
• Must be available for travel as needed.
• Strong customer service skills and professionalism.
• Strong written and verbal communication skills.
• Ability to provide clear, decisive feedback while being prepared to pivot or change course when appropriate.

Desired Characteristics:

• Showcase commitment to establishing and sustaining a stable, high-performance technical environment
• Expertise in camera robotics and live graphics, with specific proficiency in Vizrt and Ross systems
• Strong background in supporting and deploying equipment in a production environment, encompassing video router, production switchers, audio consoles, graphics and video playback systems, studio cameras, video & streaming encoders, and wireless audio systems
• Demonstrated proficiency in a diverse range of technologies, including television production, transmission, wireless audio, intercom, and related technologies, coupled with expertise in automation/development and monitoring tools

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000 - $130,000
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].