Professional Services - Delivery Specialist

Deimos is a Cloud-native Developer and Security Operations technology services company.  We help companies of all sizes adopt the Cloud for improved service delivery to their clients. We’re a fully remote African-based team of engineers who are passionate about implementing engineering best practices. We leverage the latest technologies while building globally competitive solutions for our clients. With Deimos being one of the two moons of Mars we refer to ourselves as “Martians” who are on a mission to Mars together.

Our teams value the ability to learn and adapt to technology changes while appreciating solid foundational design and the craft of software engineering. As such our engineers enjoy working with various clients who have different problems to solve. If this sounds like you then you would be an ideal fit for our environment. However you must be based in one of the countries we currently hire in which are as follows: Kenya Ghana Nigeria South Africa and Senegal.

Role Overview

Deimos is seeking a Professional Services Delivery Specialist to provide operational support for the Professional Services department. You will analyse time reports manage billing cycles set up projects in internal systems and onboard new team members. Your data-driven approach and strong analytical skills will be crucial in identifying revenue opportunities suggesting process improvements and ensuring accurate project financials. We seek a highly organised analytical and detail-oriented individual with experience in Professional Services Operations/Coordination in a tech environment or similar roles.

What you will be doing

Financial and Revenue Management:

• Collaborate with Professional Services leadership to create reports analysing financial and resource management data.

• Utilise these reports to support achievement of revenue and budgetary goals for the Services organisation.

• Run weekly time reports to estimate revenue and identify any resource or revenue adjustments needed to meet or exceed monthly targets.

• Manage monthly and quarterly billing cycles working with the Finance Department to ensure accurate revenue recording.

• Develop analytical reports for all services revenue streams adhering to company standards and management direction.

• Assist Services leadership with proactive resource management and forecasting processes.

Project Management and Support:

• Coordinate with Project Management Teams and other relevant departments (Sales Operations) to gather data on project opportunities and staffing requirements.

• Act as a subject matter expert for services personnel providing guidance on revenue-related processes such as time entry project management operations customer billing and staff utilisation.

• Maintain an updated Professional Services / Vertical Resource Skills Matrix to ensure accurate skills information for all PS resources.

• Assist with the creation and sending of client progress reports including CSAT scores.

Process Improvement and Support:

• Continuously identify and implement improvements to business and reporting processes ensuring alignment with evolving organisational needs.

• Support Professional Services staff by providing clear understanding of revenue working hours and target attainment goals.

• Act as a liaison between the Project Management members Finance department and Services staff fostering smooth communication and collaboration.

• Facilitate timely and complete onboarding for new PS employees tailoring content to their specific roles.

• Work closely with the Human Resources department to facilitate scheduling of interviews with candidates and internal engineers

What you must have

• Proven experience in project management administration or coordination within the IT professional services industry.

• Strong financial acumen with the ability to understand and manage project budgets.

• Advanced proficiency in Excel/Google Sheets including data analysis formula creation and reporting.

• Experience in resource management and allocation (traffic management).

• Excellent communication and interpersonal skills to interact with various stakeholders.

• Strong organisational and time management skills to handle multiple projects simultaneously.

• Attention to detail and ability to deliver accurate and timely results.

Preferred Qualifications

• Relevant tertiary qualification (e.g. Business Administration Project Management).

• Project management certification (e.g. PMP PRINCE2 CSM PSM ACP).

• Experience with project management software (e.g. Asana Trello Jira Basecamp ClickUp Monday).

• Understanding of IT service delivery processes.

Qualities & Behaviours

• Self-starter with a proactive approach to problem-solving.

• Strong analytical skills to identify and resolve issues.

• Ability to work independently and as part of a team.

• Adaptability to changing priorities and environments.

• Results-oriented with a focus on achieving project goals.

• Excellent communication and interpersonal skills to build relationships with stakeholders.

• Strong organisational and time management skills to prioritise tasks and meet deadlines.

About you

For us to achieve our ambitious vision together as a team It is important for our Martians to lead at all levels be self starters who take initiative and put their hands up for challenging tasks. A growth mindset is important to us and we encourage all our Martians to openly share knowledge support and help each other ask questions get creative with new technologies and learn from setbacks.

Becoming a Martian means:

• Comfortably working and learning from a fully remote culturally diverse team based predominantly in South Africa Kenya Nigeria and Ghana.

• Being an open honest and respectful communicator.

• You enjoy asking questions identifying areas of improvement and proposing solutions no matter your job title or whether you have been with us for a day a month or years!

• You are comfortable taking initiative and operating independently.

• You thrive in a fast paced environment where change is constant.

• You find it exciting to work with various clients from different industries each with a different problem for you and your team to solve.

• Intentionally sharing tech and industry trends that excite you with your peers.

• Seeking continuous feedback and actively taking steps to continuously grow personally and professionally.

Want to know what you get by joining us?

• Become a member of a team where we value each individual's contribution from day 1 and empower you to make suggestions get involved and do what you love most!

• Flexibility and the freedom to work remotely.

• Work-life balance where you are not expected to work over weekends or after hours.

• A forward thinking remote company that knows how important it is to stay connected as one team by providing virtual social platforms for employee engagement.

• A monthly work from home allowance which you can use to set yourself up to work comfortably from home. Whether that is pens notebooks new headphones or work snacks!

• A MacBook or Windows laptop for you to do your best work on.

• Become part of a team of exceptionally clever and talented people who like to share their knowledge and learnings.

• We support your career growth and love to celebrate your successes and advancement!