Professional, Technical Services

Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!

Job Description:

Knowledge of computer hardware and software operation, and operating systems.

• Local customer field support and technical support, executive level support
• Familiarity with network topography, operation, and troubleshooting
• Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with Core Logic standards
• Inventory tracking: computer hardware and peripherals
• Device deployment and imaging
• Develop and progress assigned projects to enhance the technical infrastructure, improve quality, efficiency, and problem resolution process.
• Escalate problems to appropriate individual based on established guidelines and procedures
• Maintain ticket queues and workflows to a target completion rate of 90%

Job Qualifications:

• B.S. /A.S. degree or equivalent work related experience and/or 2-4 years of related experience.
• Experience in two or more technology disciplines.
• Experience configuring and testing desktop systems with limited supervision.
• Basic knowledge of project management to act as team member.
• Thorough understanding of ACD system and trouble ticket process to provide problem resolution and coordinate with other units.
• Demonstrated problems-solving skills to ensure quick and efficient problem resolution.
• Aptitude for providing excellent customer service. Good communication, problem solving skills and telephone etiquette.
• Ability to use Desktop standards and follow guidelines, as well as help others interpret policy.
• Excellent organizational skills to maximize effort and time.
• Education, Experience, Knowledge and Skills.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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