Program Manager

They work closely with cross-functional teams, including software engineers, product managers, designers, software test engineers, and others, to ensure that projects are completed on time, within budget, and to the satisfaction of customers. The impact that the Program Manager has on the company is that they play crucial role in the success of software development and/or IT operations projects, which can have a direct impact on the company's revenue, reputation, and growth.  

Performance Outcomes 

Program Management  

The Program Manager’s work will be mostly focused on individual tasks and supporting other program managers and engineering leaders, as they are learning how to manage programs with guidance from a senior program leader. They are building relationships with the development teams, other program managers, and their business partners. They are learning about their team’s development processes, collecting requirements, and how work gets done in their department. They will focus on an individual program and a few projects (within other programs) with a development team or swim lane and will be learning how the various systems interact with one another and how to partner with business stakeholders and other teams.  

Individual tasks include:  

• Define project scope, goals, and deliverables in collaboration with stakeholders 

• Develop project plans, schedules, and budgets, and manage project resources accordingly 

• Participate in and distill collaborative program-level planning to track milestones and deliverables impacting multiple projects, releases, and dependencies 

• Manage project changes and scope creep to ensure that projects remain on track and within budget  

• Identify and mitigate project risks and issues 

• Maintain timely and accurate project documentation, and assist in developing business cases, epics, features, stories, or other requirement documents 

• Ensure that project deliverables meet quality standards and client expectations 

• Review post-project data and feedback, and identify opportunities for process improvements 

• Engage in ongoing personal study of modern technologies and industry-related knowledge and skills 

Engagement and Collaboration 

The Program Manager will work intricately with their teammates and will collaborate with neighboring teams’ software engineers, product managers, and others. They will welcome and seek opportunities to learn and grow from more senior program managers and others as they also continue to develop their skills.  

Engagement responsibilities include:  

• Work closely and effectively with fellow program managers, software engineers, product managers, software test engineers, systems engineers, and others 

• Communicate project status, risks, and issues to stakeholders on a regular basis 

• Organize meetings and follow-ups for project collaboration or project updates/alignment  

• Actively participate in team meetings and events 

Education, Knowledge, and Experience 

• 1-2 years of industry experience in program management, project management, or business management, preferably in a technical/software engineering environment   

• Bachelor’s degree in Operations Management, Business Management, Computer Science, or related field, or equivalent industry experience  

• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, Teams, etc)  

• Knowledge of program management best practices, tools, and methodologies  

• Experience with Jira or related Agile software tools – preferred  

• Knowledge of software development life cycle (SDLC) – preferred  

• Ability to successfully supervise projects and programs from inception through final deployment, including the ability to track the progress of projects and report on status 

• Ability to handle multiple competing priorities in a fast-paced environment 

• Effective written, vocal, and interpersonal communication skills 

• Willingness to learn new approaches and technologies 

• Ability to work well with others in a collaborative environment 

• Attention to detail and quality 

• Open-minded approach to new ideas and approaches 

• Willingness to challenge others and be challenged 

FLSA Status 

Exempt  

Physical Requirements/ Work Environment  

Employee must be able to sit or stand for long periods of time, with the physical ability to work at the computer or other sedentary tasks for long periods of time. Employee can conduct duties discreetly and impartially. If working remotely, employee is able to work in a space that allows them to effectively complete their job tasks, including having reliable internet connectivity and the ability to participate effectively while on phone and video calls. Employee has regular and predictable attendance and punctuality.  

LI-Remote