Project Manager

Product Management
PROJECT MANAGER

What we do:

Streem, a Frontdoor company, combines AR, video, and AI to create our revolutionary remote communication platform. Our tech is bleeding edge, while our user experience is eloquent and intuitive. Learn more at streem.com.

By bringing together some of the latest technologies in a convenient and easy-to-use app, we are revolutionizing communication beyond standard remote video. Leveraging Augmented Reality (AR), Machine Learning, and Image Recognition, Streem can identify products, extract model/serial numbers, recognize problem situations, and more, making the professional even more efficient than if they were onsite.

Does this sound like a product and mission you want to be a part of? If so, keep reading because Streem is looking for the best people to join our highly skilled team, and we hope that is you!

What the project/product team will be doing over the next year:

It is our team's job to plan, create and develop experiences that empower our users with tools and systems for clear communication and problem-solving. We strive to capture the nuance, expressiveness, and specificity of human communication. We explore the opportunities in AR and AI provide to make the physical and virtual worlds understand each other and unlock a yet unknown range of capabilities and delightful moments.

What you will do:

As a Project Manager, you will be responsible for successfully coordinating the integrated delivery of complex client projects. You will play a critical role in building an engineering and operational roadmap to deliver a best-in-class set of services and features to allow our company to create effective, ongoing, and profitable relationships with our customers. You will work closely with members of the leadership, marketing department, sales, sales support, customer success, and operations to ensure continuity in product offering and company goals and to influence our long-term technical and business strategy. As Project Manager, you will:

• Partner with Product Managers, consult with various partners, conduct research, and gather requirements to create a complete understanding of the project needs
• Determine business requirements and document the initiative vision, strategy, and goals to ensure we proceed in the correct direction
• Present and demonstrate the strategy to partners and executives
• Define and monitor project scope, schedule, and budget, including implementing relevant, trend-based measurements to reflect the state of project activities and achievement of clients' expectations
• Maintain continuous communication on project status with clients and all relevant internal and external parties
• Anticipate client and business issues, identify and mitigate risks and blockers, and influence managerial and team attention to them
• Conduct planning sessions with the client's key functional leaders to create a series of documented management plans that specify the project plan and scope
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information

Qualifications and Skills:

• 3+ years of Client Relations Management
• 3+ years of Project Management
• PMP desirable
• Superb written and verbal communication skills required - explain "what it is," "why it matters," and "what should we do" in terms of the projects to a non-technical audience
• Experience in delivering technology products/services in a high growth environment
• Strong communication and interpersonal skills, capable of interacting with customers and Senior Leadership on complex topics
• Bachelor's degree or related experience in Computer Science, Engineering, Project Management, or other related fields (Master's degree a bonus)

A bit about us:

Streem was acquired by Frontdoor (FTDR) in December 2019. Co-Founders Ryan Fink (CEO) and Sean Adkinson (CTO) began building the business in 2017 and continue to create game-changing technologies, lead the industry narrative and foster a workplace where people are happy to go to work every day.

Diversity, equity, and inclusion. Streem prioritizes building a work environment and culture that works well for employees of every race, gender, sexual orientation, size, disability, and background. Ask us how!

No silos, no egos. Streem values ideas, interdisciplinary collaboration, and an open exchange of constructive feedback. To make this safe for everyone, we foster a culture of trust and respect rather than competition between employees. If you've got skills or interests outside what we mentioned in our listing, we want to know about them!

Week-long 10% time. Once a quarter, our entire team sets aside the strategic roadmap and spends a week on whatever we think is important. Doing this together encourages big ideas and cross-department team-ups, and it's a lot of fun.

Enjoy your work life; keep your home life. Since the emergence of Covid-19, Streem has transitioned to a fully remote work environment through Q3. Streem will continue to be a remote-first company at this time. Streem provides monitors and other home office basics to make your WFH life easier. We keep our Streem culture healthy during these challenging times with various virtual gatherings like Friday demo days and optional team activities, including virtual happy hours and book club. We also value personal time and understand the complexities of working from home. Our co-founders both have young children and lead by example by avoiding crunch time and exercising our flexible PTO policy.

About Frontdoor:

Frontdoor is a company that's obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark, and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform.

Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit www.frontdoorhome.com at http://www.frontdoorhome.com/.