Project Manager - AI Data Operation (Linguistic Intelligence), Trust and Safety - Singapore

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us?
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Linguistic Intelligence team is responsible for undertaking language-related annotation projects, specialising in large-volume data annotation supporting multi-language model development, cross-language understanding, language identification and language research.

What will I be doing?

As a Project Manager in the Linguistic Intelligence team, you will be the project owner driving end to end project management (from requirement gathering to project closure) related to large-volume data annotation supporting multi-language model development, cross-language understanding, language identification and language research. You will be based in Singapore, working closely with cross functional and global stakeholders to drive the success of data annotation services for all of the company's international products, which can also help international products build their own data ecological security.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities
1. Drive end to end projects related to content labeling and data annotation.
2. Responsible for the operation of content labeling projects, negotiating with content strategy team, and driving the implementation and execution of requirements.
3. Proactively collaborate with cross-functional departments for project evaluation, resources coordination and subsequent works.
4. Deeply understand the implementation of frontline labeling teams and work with the demand side to develop and optimize labeling guidelines and SOPs.
5. Conduct quality management, progress management and risk management by data analysis.
6. Continuously optimize project processes and improve the efficiency of project implementation through analysis of business conditions.

Qualifications

Minimum Qualifications
1. Bachelor's degree or above
2. Proven end to end project management experience
3. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
4. Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications
1. Strong understanding of project quality management and data analysis experience is highly preferred
2. Strong understanding of various project management methodologies and usage of project management tools is highly preferred
3. Excellent proficiency is both written and spoken English
4. Regional/Global cross functional stakeholders experience preferred
5. Previous experience within the Social Media / Internet / Technology industry will be highly preferred

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.