Project Supervisor

Project Supervisor / Customer Champion Are you the one who gets it done, keeps it smooth, and makes people feel safe along the way? We’re Hercules Foundation Repair, a family-owned company that treats every job like it’s personal — because it is. We help homeowners solve serious problems under serious pressure. That means we need someone who can lead with strength, think on their feet, and bring order to the chaos of construction.We’re hiring aProject Supervisorwith the soul of aCustomer Champion.You’ll be the main point of contact for 3–4 jobs at a time. You’ll guide crews, coordinate materials, and communicate clearly with clients. You’ll represent Hercules on every job site — making sure the work gets done right, on time, and with respect.This might be the perfect fit if you: • Have worked in foundation repair, construction, or home services (not retail or office) • Know how to run a job, lead a crew, and handle pressure without breaking down • Can face a frustrated homeowner and earn their trust through calm, clear communication • Speak Spanish (big plus) • Have a valid driver’s license and clean driving record • Are comfortable with mobile tech and CRMs — or willing to learn What you’ll do: • Lead the delivery of 3–4 jobs per week from start to finish • Coordinate crews, materials, subs, and schedules • Keep the job sheet updated and the office informed • Communicate proactively with clients to set and align expectations • Handle complaints before they escalate — and turn issues into trust • Collect payment and ensure project completion • Collaborate with marketing to capture video testimonials and transformations • Identify opportunities for referrals, upsells, or partner work • Be the test pilot for new communication systems and future supervisor training You’ll win in this role if: • 95% of jobs finish on time • Clients don’t call the office with complaints — they call with thanks • Subcontractors are happy because they’re paid on time and respected • 20%+ of jobs lead to more work or referrals • You keep systems updated and communication tight This role is central to our growth. You’ll help shape how we lead jobs, serve clients, and scale the business.If you’re ready to build something bigger than a paycheck — and you’ve got the heart, head, and hands for it — we’d love to hear from you.To apply:Send a short video introducing yourself. Tell us: • Why this role speaks to you • What work you’ve done that proves you’re ready • What kind of team and culture you thrive in We’re not just hiring. We’re building. Let us know if you’re meant to be part of it.— The Team at Hercules Foundation Repair Success Scorecard – Project Supervision / Customer ChampionMission:Own the delivery and experience of every job. Ensure projects run smoothly, crews are supported, and clients are informed, aligned, and thrilled — turning every job into a reputation-building, referral-generating success story.Outcomes (What winning looks like): • 95% of jobs completed on time • Customer satisfaction rating of 9+/10 • Subcontractor and team satisfaction consistently high • 20% of jobs generate referrals or additional work (upsells, partner leads) • Client issues resolved without escalation to the office • All jobs properly documented with signage, video/testimonials, and final payments collected • System usage and updates maintained daily • New communication tools tested and rolled out to team Competencies (How they operate): • Proactive communication and follow-through • Strong time and project management • Calm, clear problem-solving under pressure • Positive leadership with crews and subs • Ownership mindset — acts like it’s their business • Tech-comfortable and coachable • Bilingual or high cultural competence preferred Roles They Play: • Project Leader– ensures materials, crew coordination, and schedule adherence • Client Liaison– aligns expectations, keeps clients informed, and handles concerns directly • Referral Builder– identifies additional needs (plumbing, remodeling, etc.) and supports neighbor sales • Marketing Collaborator– ensures transformation stories and testimonials are captured • System Trainer– tests and teaches communication tools to future hires • Culture Carrier– models the Hercules standard and trains the next generation of supervisors Job Title:Project Supervisor / Customer ChampionReports To:Operations Manager or OwnerJob Summary:The Project Supervisor / Customer Champion is responsible for overseeing 3–4 active foundation repair jobs weekly. This role ensures that all project operations are executed efficiently, safely, and with high client satisfaction. This individual serves as the liaison between the client, crew, subcontractors, and office staff — maintaining job progress, communication flow, and project documentation.Key Responsibilities: • Supervise day-to-day operations of multiple jobsites • Coordinate schedules, materials, and subcontractors • Communicate proactively with clients, aligning expectations and resolving issues • Ensure crews are on time, well-informed, and equipped for success • Maintain accurate job documentation in CRM and related systems • Capture client testimonials, photos, and videos in collaboration with marketing • Identify additional service opportunities and referral potential during projects • Handle on-site complaints and collect final payments • Uphold safety standards and project timelines • Participate in system testing and future supervisor training development Performance Metrics: • 95% of jobs completed on time • 20% of jobs lead to upsells, referrals, or additional services • Client issues resolved without escalation to the office • High crew/subcontractor satisfaction • CRM and system updates maintained daily Required Qualifications: • Experience in foundation repair, construction, or related home services industry • Proven ability to manage field crews and subcontractors • Bilingual (Spanish) strongly preferred • Valid driver’s license and clean driving record • Strong organizational and communication skills • Familiarity with CRM systems or willingness to learn Working Conditions: • Field-based role with travel to local job sites • Requires use of company vehicle and mobile technology • Must be available to respond to client and crew needs during working hours Job Type: Full-time Pay: From $22.50 per hour Expected hours: 40 per week Benefits: • Paid time off Schedule: • 8 hour shift • Monday to Friday Ability to Commute: • San Antonio, TX 78266 (Required) Ability to Relocate: • San Antonio, TX 78266: Relocate before starting work (Required) Work Location: In person