Provider Operations Change Management, Senior Manager

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
8 year(s)

Preferred Qualifications:

Degree Preferred:
Masters Degree

Preferred Knowledge/Skills:

Demonstrates intimate-level knowledge and a proven success record of structuring and leading complex organizational change management programs in a healthcare setting, including an in-depth knowledge of both clinical and administrative people-related impacts and academic background such as psychology, human factors, and applied cognition:

• Assessing change readiness, leadership alignment, and organizational impact;
• Changing vision and strategy;
• Leading organizational design;
• Training strategies, curricula and course development, and content development
• Cultivating cultural transformation plans; and,
• Managing stakeholder engagement techniques and ongoing management and communications to obtain awareness, understanding, buy-in, and support.

Demonstrates an intimate-level proven track record of success leading medium to large project engagements in a collaborative and fast-paced environment, including:

• Defining project workflows, managing resources, prioritizing responsibilities and tasks in order to deliver quality and timely results;
• Proactively engaging with clients to identify challenges, recommend solutions and manage expectations;
• Utilizing active listening skills to gain understanding of key customer and market issues;
• Designing appropriate analysis for diagnostics and implementation, analyzing and interpreting ambiguous and complex information and relationships;
• Clearly articulating PwC's value-propositions and preparing final drafts of major deliverables assuring quality control;
• Anticipating client needs, recognizing and acting on opportunities to enhance client service and expand the scope of engagement;
• Assisting in financial administration of engagements such as budgets, billing, and collections; and,
• Leveraging the firm's benchmark data in new business development, diagnostic, and implementation situations, and consistently contributing relevant materials to build the firm's intellectual property.

Demonstrates an intimate-level proven track-record of success as a team leader with demonstrated ability to lead, coach, and motivate team members in the following ways:

• Promoting a collaborative work environment by providing a strategic and balanced oversight, proactively sharing insights, knowledge and experience; and,
• Seeking diverse views to encourage improvement and innovation.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $130,000 - $256,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

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