QA Manager

ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com .
WHY WE THINK YOU WILL LOVE THIS ROLE
As the Quality Assurance Manager, you will serve as the guardian of our agency's reputation for flawless delivery of the world's largest Digital programs for the world's greatest brands. You will have the opportunity to implement policies and procedures to ensure we are meeting or exceeding our already high standards for quality while leading the testing, review and acceptance for numerous high profile, high stakes digital experiences and promotions.
WHAT YOU WILL BRING TO THE AGENCY
You have the commitment and determination to ensure that all our programs including our most complex, high-visibility digital experiences launch without issues or oversights-especially issues that could lead to a less than ideal user experience, negative impact to our client's brand, or our own reputation. You have an appreciation for the importance of flawless execution and embrace the opportunity to see programs like Monopoly at McDonald's successfully award millions in prizing to millions of people as intended and without issue. When the stakes are high, you are at your best and understand that no click, image or edge case is insignificant. These are the moments you look forward to!
RESPONSIBILITIES
Act as an internal quality control check for program(s), for accuracy and ensuring it meets client requirements and standard methodologies. This includes quality control checks of creative, beta and production sites.
Digging deeper on the details:

• Will be the day-to-day point of contact that oversees all quality testing needs across internal and external groups. This looks like:

• Agile Testing

• Internal E2E

• Integration Testing

• Analytics Testing

• The QA manager will lead and work with both internal QA engineers and external QA vendors for testing scope, test stories, test execution and defect remediation.

• Will manage and funnel all internal and 3rd party QA feedback

• Provide summaries to both internal and client team and communicate progress of testing and any critical findings

• Review tickets for duplicates and take part in review and prioritization of tickets with the digital delivery and client services team

• Conduct smoke testing with project teams

• Ensure sufficient resources (and 3rd party vendors), including hardware, software, and personnel, are assigned to support the project teams.

• Identifies and analyzes risks and their potential business impact to determine proper prioritization of testing activities

• Overseeing the execution of all program testing- functional, regression, load, performance, penetration and UAT.

• Intervene and escalate issues when they pose a threat to project quality

• Ensure test documentation & results are maintained for the projects over which they have QA management responsibility

• Share testing results to stakeholders to enable them to make decisions regarding client reviews as well as production launches.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• 3+ years' experience in QA vendor management and managing a QA team

• Awareness of WCAG guidelines according to legal/client requirements (e.g., A, AA, AAA, 2.0 / 2.1)

• Competence with multiple web browsers and operating systems, and an understanding of their differences and issues

• Experience in the preparation and/or execution of formal test cases, scripts and scenarios

• Experience using and administering testing tools (e.g., Browser Stack, Selenium, etc.)

• Ability to examine application logs and familiarity with YAML, JSON and XML

• Working knowledge of SQL and ability to validate underlying data and to create test data set

• Demonstrated ability to meet deadlines and deliver against aggressive schedule pressures

• Highly collaborative, able to lockstep with cross functional teams to deliver project deliverables

• Comfortable working with UX/UI, technology, design, operations, security and legal resources

• Experience selecting and managing 3rd party vendors, and independent contractors

• Experience with project management software such as Confluence, Jira, Smartsheet, Teams, Slack, Office, etc.

• Experience with Agile/SCRUM methodology and approach

• Understanding of digital execution process and lifecycle (i.e., mobile applications (Android and iOS), large-scale promotions/sweepstakes, and social media executions is preferrable)

• Strong interpersonal skills with ability to build trust and relationships with a variety of personality types

• Excellent time management and organizational skills

• Enjoys problem identification and solving