Quality Assurance Manager

Our Opportunity:

Chewy is looking for a Quality Assurance Manager to join our Chewy Private Brands Team. We make boring, interesting and fun as we represent the voice of the Customer. If you love to paint the big picture and enjoy driving high impact change, talk to us!

We are looking for a self-motivated individual who can be the voice of the Customer, is data driven/analytical, can develop deep insights, and take the lead to drive continuous improvement of quality for our consumable products within Private Brands. The ideal candidate will be someone who loves pets and has experience with the manufacture of a variety of consumable products that serve the needs of pets and their pet parents.

What You'll Do:

• Complete on-site supplier food safety audit of facilities
• Ensure Commissioning process is successful during launch of new products by facilitating initial production runs
• Develop and maintain Product Specifications and testing requirements for consumables products
• Assess and evaluate supplier factories’ capability and quality assurance processes, request and drive supplier quality improvements
• Ensure vendors’ cooperation according to Chewy.com’s Quality and Compliance policies
• Manage data analysis and execution of corrective actions for non-conforming issues for internal facilities and suppliers
• Act as subject matter expert for product quality, safety and regulatory within owned product categories
• Mentor QA team members at manufacturing sites to identify and correct production and product issues
• Remain current on applicable regulations
• Own development of production methods and provide solutions when manufacturing issues arise
• Host training sessions to teach partners about how complex products are made and how they function
• Able to analyze data and create actionable next steps
• Able to partner and direct cross-functional teams to ensure team success
• Building continuing education for the team to become highly knowledgeable on products

What You'll Need:

• Degree in Food Science, Biology or related science degree
• 5+ years working with manufacturer of consumable products (human or pet food)
• Prior auditing/co-manufacturing experience preferred
• Multi-functional team leadership and project management skills
• Strong analytical and problem-solving skills
• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to drive process improvement
• Willingness to seek professional growth and development as the scope of the position increases
• Demonstrated integrity, maturity, professionalism, and sensitivity
• Ability to travel approximately 30%