Quality Control - Team Leader

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment.

Job Summary

As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations

Job Responsibilities

• Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution.
• Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation.
• Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model.
• Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed.
• Implement a robust Knowledge Management model, including SOP maintenance and training.
• Drive 100% compliance with process-related policies, guidelines, and controls.
• Motivate and support team members to meet goals, identifying HIPOs and planning for their development.
• Identify alternatives and options for issues, seeking alternative scenarios.
• Work collaboratively with others, valuing diverse skills and building interdependence.
• Identify training needs to improve performance and ensure compliance with training timelines.
• Ensure high team depth with trained backups for critical work queues.

Required Qualifications, Skills and Capabilities

• Hold a Bachelor's degree with 6-8 years of relevant loan servicing experience, preferably in syndicated loans or back office/financial industry roles.
• Gain knowledge of loan systems like Loan IQ.
• Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems.
• Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues.
• Maintain a strong risk and control mindset.
• Understand investment banking products, including loans.
• Drive small to medium-sized projects, achieving strong results.

Preferred qualifications, skills and capabilities

• Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets.
• Communicate excellently and possess the ability to pick up complex systems architecture easily.
• Drive global initiatives and effect change in a large organization.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.