Quotation and Technical Support Engineer - German Speaker

What you'll do:

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E

Eaton is a power management company actively engaged in the transition towards a to a low-carbon energy future across the world. We have a particular focus on enabling the energy transition in buildings with our advanced technology portfolio including: energy storage, electrical vehicle charging infrastructure (EVCI) and energy management software (BEMS).As a Quotation and Technical Support Engineer your primary function of this role is interfacing with local sales colleagues, area managers, end customers, partners wholesalers and distributors, designers and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales technical support functions. Supporting the local sales functions and external customers in areas such as documentation localization, technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.

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• Manage technical inquires (deliver-to-order, configuration-to order) and draft technical quotations based on electrical diagrams, lists of material, tender documents, technical data within the deadlines. Manage BG Simulations with the simulator tool and prepares the requested output
• Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors
  Assist internal and external customers with product selection and application assistance via email and phone
• Provide L1 technical support (hardware and/or software) related to EATON BG portfolio via phone/email/webchat etc.
• Takes responsibility over the case until final resolution by resolving or escalating the case to L2/L3 or quality departments and keeping the clients informed about their case while keeping the SLA
• Initiates site interventions with service partners or field service engineers
• Initiates RMA process and product replacements/spare part orders together with the sales organizations and order management/logistic teams
• Provide support in testing for the development of engineering softwares and tools for design and quotations
• Support the localization of in-country based technical and commercial documentations
• Assist customers to resolve hardware and/or software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers
• Drive customer loyalty through quality of service, improved value and through a high-performance culture
• Own and drive the technical knowledge and expertise for the EVCI product families and help in knowledge sharing sessions for new joiners and colleagues in the BSC
• Participate actively on CI projects and initiatives to increase productivity and efficiency from team and BSC activities.

• Proven experience in Electrical field/Industrial Engineering
• Advanced understanding of electrical products and applications
• Analytical mindset, sales and business acumen
• Fluent in English and in German