Reception Supervisor

Scope of the Job

At Soho House a Reception Supervisor is responsible for supporting and providing direction and leadership to the Reception team. A successful Reception Supervisor will be a proactive and resourceful team player who has knowledge of Front Desk duties as well as Host and Open Table knowledge.

Key Responsibilities

• Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
• Over see scheduled shift and insuring all tasks are delegated and completed.
• Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Assist in the training, development, coaching, and mentoring for the department
• Communicate within department as well as other departments on crucial matters
• Assure the proper handling of VIPs. Protect their privacy and confidentiality.
• To ensure the company culture is visible in all aspects of the business.
• Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
• Assist Floor Managers with ensuring cinema check ins are covered.
• Ensure all guest refunds, receipt requests, and general inquiry emails are resolved in a timely manner.
• Greet guests and checking them into and out of the Club.
• Be fully knowledgeable of Open Table and Garden shifts.
• General phone etiquette.
• Professional customer service etiquette at all times.
• Regular and reliable attendance.
• Performs other duties as assigned by supervisor/manager

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Experience Required

• At least 1 year of Front Desk experience in a similar industry.
• Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
• Quick learner or have OpenTable, Salesforce, Google Sheets, Word and Canva a plus.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 8 hours
• Fast paced movements are required to go from one part of the club to others
• Must be able to move, pull, carry or lift at least 20 pounds
• Occasionally kneel, bend, crouch and climb as required

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.