Reg E Intake Representative

Manhattan or Garden City, New York Salary range: $50,000 - $65,000 The Reg E Intake Team Representative serves as the initial point of contact for CFPB Regulation E claims reporting within Apple Bank’s Claims Intake department and is responsible for guiding the client/caller through the claim process. The individual in this role will be responsible for being fully compliant with Reg E and its processes to successfully capture verbal claims and track all aspects of claim processing. The Representative provides support to both Apple Bank clients and internal staff regarding claim processing and card issuance/cancellations, as well as all aspects of the process. The incumbent also researches debit card transactions when necessary and provides excellent customer services while complying with regulations and established internal policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES • Receive consumer ATM, ACH and debit card claims in accordance with the CFPB Regulation E requirements and internal Bank procedures. • Interface with clients by handling inquiries related to electronic payments. • Provide support to Bank clients and support personnel regarding claim processing and card issuance/cancellation. • Collaborate and assist in the investigation and processing of debit card, ATM fraud, and ATM shortage claims in full compliance with CFPB Regulation E requirements and internal Bank procedures. • Perform other duties as requested. SKILLS, EDUCATION & EXPERIENCE • High School diploma or GED required. • 2-4 years of banking experience, call center background helpful. • Familiarity with Reg E, the Visa system and Visa rules a plus but not required. • Thorough knowledge of Apple Bank policies, procedures, products and services. • Working knowledge of bank systems required with an emphasis on our core system and Excel. • Excellent communication skills (verbal + written); emphasis on phone skills and excellent customer service. • Able to work independently and show sound judgement in problem resolution and make decisions that comply with bank policies and procedures. • Time management skills required. • May include nights and weekends. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.