Regional Associate Manager, Field Service -NY, MA, CT

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who We Want:

• Dedicated Leaders. People who seek out the right business solutions and can influence groups and individuals both with customers as well as internally.
• Innovators. People who are open to looking at problems from different angles, continually applying new knowledge to your work, and seeking creative ways to meet challenges.
• Achievers. People who thrive in a fast-paced environment and are not afraid to go the extra mile for the good of the team.
• Collaborative Partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What You Will Do:

As a (Regional) Associate Manager, Field Service, you will lead a diverse team of Field Technicians in the Big East Region of the US - New York, Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont to develop their individual talents while achieving high levels of Technical Service performance in the Instrument Business Unit.

• Lead a regional team of Field Service Technicians with a focus on development and professional growth.
• Manage metrics to measure the growth and performance of the internal team and authorized service providers.
• Champion data analysis to drive insights and decision-making within a rapidly growing business
• Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient.

What You Need:

• Bachelor's degree required
• 6+ years of relevant work experience required
• 2+ years of direct people leadership experience or a combination of other roles with direct or indirect leadership and influence is highly desirable.
• Vendor management experience preferred
• Passion for delivering exceptional customer experiences
• Experience with SAP, Salesforce, and ServiceMax or equivalent ERP/CRM/FSM

About Stryker

Our benefits:

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.