Regional Service Manager-Loveland

Position: Regional Service Manager

Reports to: Director, Field/Customer Service

Location: Loveland, CO

Division: Service/Quality

Salary range: $65,000 - $101,300 (Depends on experience)

About Lightning

The Lightning team works with forward-thinking fleets to engineer, deliver, and manage full transportation electrification solutions, including vehicles, charging, data analysis, and energy infrastructure.

Lightning eMotors has been providing specialized and sustainable fleet solutions since 2009, deploying complete zero-emission-vehicle (ZEV) solutions for commercial fleets since 2018 – including Class 3 cargo and passenger vans, ambulances, Class 4 and 5 cargo vans and shuttle buses, Class 4 Type A school buses, Class 6 work trucks, Class 7 city buses, and motor coaches. The Lightning eMotors team designs, engineers, customizes, and manufactures zero-emission vehicles to support the wide array of fleet customer needs with a full suite of control software, telematics, analytics, and charging solutions to simplify the buying and ownership experience and maximize uptime and energy efficiency.

Why join Us?

Here at Lightning, we focus on innovation, exceeding expectations, collaboration, integrity in our work, and respect for all.

We are a fast-growing public company which enables us to continue scaling our teams and capabilities while also maintaining our leadership within the commercial electric vehicle market. This is your opportunity to be an integral part of the team, working with like-minded professionals who are dedicated not only to making a difference in our world but also transforming the automotive industry.

About our Headquarters

We are headquartered in the heart of beautiful Northern Colorado!

Loveland is located just 45 minutes north of Denver/DIA; 40 minutes from Boulder; 35 minutes from Rocky Mountain National Park/Estes Park; and only 15 minutes from Fort Collins, the home of Colorado State University. Whether you are an art lover, outdoor enthusiast, foodie, wildlife admirer, big-city dreamer, or just want to get away, Loveland is the ideal location; and Lightning eMotors is grateful to be a part of this wonderful city.

Visit us at: www.lightningemotors.com to learn more about our organization and living in Colorado!

Position Summary

This role serves as a resource for the Customer Service team and acts as their administrative leader. Alongside the Service Director, this role will develop the Lightning warranty process, provide guidance on responding to field issues, manage the service inventory support the day-to-day services that address customer needs as well as complete other duties as required, including participating in HR processes.

The successful candidate will have a background in field service and possess a clear understanding of the unique position this department holds within Lightning eMotors. You should have a passion for customer service as well as a desire to manage daily administrative tasks as a leader.

Responsibilities

• Manage and prioritize vehicle, charger case, and technical documentation workloads
• Provide guidance to Customer Service Coordinators for scheduling response to field issues as well as logistics
• Design strategies to ensure that day-to-day services are controlled, and that clients' needs have been addressed successfully
• Develop and manage the Lightning service warranty process as well as validate and approve warranty claims
• Manage service parts inventory
• Manage Field Service Technician tooling, PPE orders, and inventory
• Approve Sales and Purchase orders
• Review and approve timecards for Service team
• Actively participate in the hiring and onboarding process, including scheduling and carrying out training for new employees; develop training as required
• Other duties as assigned

Competencies

• Leadership: Demonstrate teamwork, mutual respect, and promote resourcefulness as well as build an environment based on continuous learning. You should feel comfortable empowering the team to make decisions as well as possess the desire to mentor colleagues and teach them.
• Safety focused: You should keep safety in the forefront of your mind, demonstrating safe work practices and complying with safety procedures.
• Professionalism: You should be timely, courteous, and respectful. Possess excellent organizational skills, and able to document your work. Be pro-active, self-motivated, and work on a team as well as independently. Ability to self-manage a work schedule including being able to prioritize jobs as needed.
• Customer Service: Passion for delivering exemplary service. Ability to establish and maintain effective working relationships with internal and external customers. You should also be collaborative and exhibit a positive attitude toward your work and colleagues.
• Communication: Demonstrated ability to interact respectfully with all colleagues and customers. Clear and concise written and verbal communication skills are essential along with the ability to listen intently to others.
• Time management: Ability to manage multiple priorities simultaneously, meet deadlines, remain organized, and focused on work in a dynamic manufacturing environment.
• Problem solving: Use analytical, reasoning, and critical thinking skills to solve problems and troubleshoot issues in lab and field settings.

What we require:

• Associate’s Degree in Automotive Technology, Engineering Technology, Business, Logistics, or related field of study; or equivalent work experience in a directly related position
• 5+ years of experience in Field Service with experience as a Field Service Technician or Field Service Engineer highly desired
• 5+ years of experience in a supervisor/management role
• Demonstrated proficiency with Microsoft Office Suite

What we prefer:

• Bachelor’s Degree in Business, Logistics, Automotive Technology, Engineering, or other directly related field; or equivalent work experience in a directly related role
• 10+ years of experience in Field Service, with experience as a Field Service Tech or Field Service Engineer
• 10+ years of experience in a supervisor/management role
• Demonstrated knowledge of project management principles
• Demonstrated interest in administrative duties associated with leadership

Benefits offered:

Once hired, employees are offered generous benefits package including:

• Medical, Dental, Vision insurance
• Health Savings Account and Health Reimbursement Plan (if enrolled in medical plan)
• 401(k)
• Paid time off (accrued)
• Paid holidays
• Short and Long-term disability
• Life insurance
• Employee assistance program

Equal Employment Opportunity:

Lightning eMotors is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this position and are not to be interpreted as being all-inclusive.