Registrations Administrator

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Why is this role important at Infobip?  

Registrations Administrator is a role within Infobip Platform Operations responsible for delivering successful technical services to both internal and external customers. They ensure all technical services related to projects, registration, administration, and maintenance are delivered accurately and timely while utilizing their expertise in traffic registration worldwide.

This is achieved through doing assignments and activities while keeping high accountability, building relationships with the MNOs (Mobile Network Operators), and improving knowledge.

What your job will include?

• Administration of Infobip customers in our database

• Processing customer registration requests and registering them directly with the Telecom providers

• Ordering (phone) numbers from Telecom providers

• Traffic registration for various communications channels (e.g. WhatsApp, Viber, SMS)

• Ensuring data accuracy and maintaining an organized set of detailed records and files to document actions and processes

• Cooperating with other departments to ensure compliance in all aspects of defined processes

More about you:

• Experience in Back Office, Customer Support or Call Center

• Good knowledge of MS Office Tools (Excel primarily)

• High level of resistance and concentration regarding working on repetitive tasks

• High level of communication skills when dealing with customers and colleagues

• Written and spoken fluency in English (Mandatory)

• Proactivity

• Attention to Details

When you become a part of Infobip you can expect:

• Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

• Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

• Connect globally – Work with people from all over the world. We put the “global” in globalization.

• Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle!

Apply if you like this job description, and for more details - feel free to contact recruiter Zrinka on LinkedIn 😀

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