Relationship Manager, Brilliant Black Minds

We're Karat , the leader in technical interviewing and pioneer of the Interviewing Cloud
Karat's purpose is to unlock opportunity, and we built the world's first Interviewing Cloud to conduct predictive, fair, and enjoyable technical interviews 24/7. Karat helps companies expand interviewing capacity, unlock developer time, and raise engineering quality so they can hire smarter and grow faster, while creating more opportunities for software engineers. From our industry-leading solutions to Karat's Brilliant Black Minds program, the work we do here matters. We're a passionate, focused, human-centric team, and we want you to join us!
Come join our Brilliant Black Minds team!
Our Brilliant Black Minds team is committed to doubling the number of Black software engineers in tech over the next ten years. As our company's flagship purpose program, this team amplifies the brilliance found in the software engineering community of underrepresented minority developers through exposure, access, and fairness. As the only program of its kind, Karat enables its global network of Interview Engineers to make technical interviews more accessible and the interview experience more equitable.
The Relationship Manager for Brilliant Black Minds is instrumental in managing and nurturing relationships with our industry and corporate partners ( Partners of Brilliance .) You will manage strong relationships with corporate and industry partners by creating trust and confidence and grow many of our partners by acting as their internal advocate and ensuring their overall success with Brilliant Black Minds. You will share insights and Karat's deep knowledge and understanding of black engineers' perspectives to help our partners develop DEI business and recruiting strategies and support senior executives in driving equitable and inclusive change across their organizations.
The successful candidate will have experience managing stakeholders, clients, and/or account management, and developing strong internal cross-functional relationships. You're comfortable communicating with a wide variety of audiences of varying seniority - from DE&I managers to high-level executives at Fortune 500 companies.
What you will do:
Account Management of Industry Partners & Partners of Brilliance (60%):

• Post-contract, manage and own relationships with industry partners like Inroads, NSBE, CodePath, etc. and act as the primary point contact to help achieve success.
• Work directly with a portfolio of 10-15 Partners of Brilliance ( Partners of Brilliance ) , generally at the 100k+ funding level and above, to help them maximize the impact of their partnership with Brilliant Black Minds, streamlining internal resources and presenting information to partners.
• Define success and build a joint plan with identified objectives, stakeholders, milestones, risks, and metrics for each partner and host monthly/quarterly/yearly review touchpoints to access and refine goals and to sync expectations.
• Manage expectations and execution of partnership success with the goal of renewing or growing the partnership.

Delivery & Management (25%):

• Develop materials and presentations for partner engagements and an. onboarding process and guide for partners, including a repeatable playbook for how we engage with partners .
• Oversee in partnership with the Communication/PR team the conceptualization, design, and production of a broad array of partner marketing materials in Karat's brand guidelines, including reports, presentations, thought leadership articles, case studies, videos, social media strategies, press releases, and data visualizations.
• Leverage Salesforce and other customer management tools to manage client information and contact points.

Product Liaison (10%):

• Develop a deep understanding of each partner's hiring needs, hiring bars, and recruiting timelines of our Partners of Brilliance and communicate this with the relevant BBM team members.
• Disseminate to the Product team an in-depth understanding of Partners of Brilliance job roles including the critical factors to meet the bar for employability and advancement of candidates.
• Capture and share learnings across the entire Brilliant Black Minds and Product team related to partner priorities, talent recruitment, retention challenges, and feedback on recruiting and career development activities

Thought-Leadership (5%):

• Hone the consultative approach with Karat's Partners of Brilliance (corporate partners) that harnesses the unique insights from participants, Brilliant Black Mind's leaders, and programs to help partners recruit and secure diverse engineering talent more effectively.
• Provide data and insights to partners through analytics that will provide feedback on recruiting participation to our partner's DEI strategy.

The experience you will bring:

• 5+ years of relevant experience working in Relationship Management, Account Management, Partnership or Customer Success, or Strategy Consulting (M/B/B).
• High emotional intelligence, with the ability to build relationships with both corporate non-profit or university partners.
• Proven passion for working with partners, helping them execute on implementation, success or expansion plans through excellent analytical, problem-solving, project management and technical skills.
• Passion for driving more diversity in tech, and deep understanding of the early-career Black and/or URM engineering audience.
• Previous experience working with the HBCU community, STEM industry organizations, or diverse software developers is ideal.
• Previous experience at a high-growth, quick-change start-up with a bias for action.

This is a Salaried, Full-time position. Immigration sponsorship is not available.
Karat's HQ is based in Seattle, Washington, but our core team is distributed throughout the United States, Canada, and United Kingdom.
Benefits of joining Karat
Karat strives to offer everything you need to best support you today, tomorrow, and beyond.
Compensation / Time Off:

• Highly competitive salary and stock options
• 401(k) with company match
• Generous paid PTO (see below) and Sick Leave (10 days per year)
• Flexible time off policy for salaried positions
• Three weeks vacation per year for hourly positions
• Global parental leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
• 20 paid company holidays for 2023

Benefits / Wellness:

• Medical, dental, and vision insurance via United Healthcare or Kaiser (for CA-based employees)
• 100% premium covered for employees
• 70% premium covered for dependents
• FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
• Therapy and coaching for employees and dependents
• $150 per month reimbursement for miscellaneous benefits/wellness purchases

Learn more about us
Statement of Inclusivity:
Karat is an equal opportunity employer and does not discriminate on the basis of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, veteran status or other legally protected status. Whether blatant or hidden, barriers to success have no place at Karat.
We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.
If you have a disability or special need that requires accommodation, please let us know at [email protected] .
Karat is an E-Verify company.