(Remote) Product Operations Manager

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Join a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. The Document Management Solutions team is responsible for delivering a suite of enterprise applications that streamline title form, template, content, and document management across First American.

We are looking for a self-starter who thrives in driving operational rigor. As a Product Operations Manager, you will drive cross-functional collaboration for the implementation of the product development process, execution of our roadmap, and ultimately, the delivery of high-quality experiences to our users. You will play a critical role in ensuring successful product intake, discovery, and launches. You will continuously seek ways to improve the efficiency, effectiveness, and scalability of the product development process.

*We are open to remote candidates for this role

What You'll Accomplish:

• Create and implement plans for pre- and post-product launch processes
• Proactively identify and mitigate operational risks that may impact delivery timelines, quality, and end user experience
• Act as the primary escalation point for internal stakeholders and end users and coordinate the resolution of issues
• Create and manage user feedback loops, relaying findings to Product
• Collaborate with Data Science, Analytics, Product, and Engineering to analyze data and produce meaningful insights to inform decision-making
• Manage the product tool stack and establish usage protocols
• Facilitate experiments by establishing best practice guidelines and tracking and sequencing experiments
• Continuously improve the product life cycle processes and channels of communication
• Liaison with Product Marketing, Customer Support and other departments to ensure product enablement success
• Collaborate with Product Managers to publish regular reporting for internal stakeholders and leadership

What You'll Bring

• 2+ years of experience in product management and/or product operations
• Direct experience managing product life cycle processes
• Ability to proactively address issues and blockers to ensure smooth product operations
• Strong experience facilitating effective communication, coordination, and alignment amongst key partners and stakeholders to drive successful product outcomes
• Experience conducting analysis and translating into actionable steps
• A customer-first mindset, always keeping the customer's interest in mind when making decisions
• Experience working with Agile methodology, sprint-based approaches, and taking a prioritized, pragmatic approach to ensure the correct product gets built and delivered on time
• Experience using data mining tools, customer experience management software, and direct observation to identify user behavior, design, and refine product features
• Proficiency with standard MS productivity tools (Office, Visio, and Teams), web analytics and pathing tools (e.g., Google Analytics, Pendo, Heap, Real Story), collaboration tools (e.g., Mural, Miro), and product management tools (e.g., Jira, Confluence).

Pay Range: $77,660 - $151,250 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.