Reporting Analyst

As anAccenture Flexemployee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations. As aReporting Analyst you will be responsible for building reports that will assist the various business stakeholders to make critical operational decisions. These reports will be designed, and built to showcase the operational performance, areas of opportunities, and key areas of focus to strengthen the health of the delivery team. Key Responsibilities: • Interpret data and analyze Information to assist operations teams with day to day management of their teams • Build reports and seek automation, performance improvement or innovation • Work with the Quality Analyst, the Operations Managers, and the agents in training and helping identify areas of upskill based on data, performance metrics, customer satisfaction, and overall business key indicators and metrics • Participate in quality audits and produce reports to enable and streamline the internal, client, and customer meetings Role Requirements: • This is an onsite in San Antonio, TX • Must be flexible to work any shift between 6:00 am – 10:00 pm CT including weekends and holidays • The role requires candidate pass English Assessments (written and spoken) with a minimum score of C1 for each Basic Qualifications: • Minimum 2 years’ experience reporting or data analysis Preferred Qualifications: • Self-motivated and enthusiastic • Strong organizational and communication skills Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Hourly Salary Range California $33.64 to $33.64 Colorado $28.30 to $28.30 District of Columbia $28.54 to $28.54 Illinois $26.91 to $26.91 Minnesota $25.87 to $25.87 Maryland $25.50 to $27.10 New York/New Jersey $26.56 to $34.80 Washington $27.84 to $27.84 What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Read more here Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of theAccenture Equal Employment Opportunity and Affirmative Action Policy Statement. Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us anemailor speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.