Reporting Manager, Client Engagement

Recognized as a 2024 Top Workplace by the Tennessean, EnableComp is the leading source of revenue cycle management solutions for complex claims in the US. We proudly partner with well over 1000+ hospitals across the US to help them maximize their revenue from complex claims.

Our Mission

We partner with healthcare providers to maximize reimbursement from complex claims payers by having the best people, processes, products and performance.

Our Vision

We enable healthcare providers to do what they do best.

Position Summary

The Reporting Manager, CE is responsible for overseeing all client-facing reporting activities for the Client Engagement department and supports the Client engagement team with the goal of cultivating positive, longterm executive-level client relationships within EnableComp’s client base. The Reporting Manager, CE will collaborate closely with various teams to gather data, generate insights, and create compelling reports that align with client expectations and business objectives and assists in the interaction with customers. Through ongoing communication, the Reporting Manager, CE delivers the highest level of client service and ensures product and service success for each customer.

Key Responsibilities

• Lead the development and delivery of all client-facing reports, ensuring they meet client requirements and are delivered on time.
• Oversees that all client reporting is generated, reviewed, and submitted timely to all clients with the appropriate cadence. Ensuring all key performance indicators (KPIs) to the client with input from RVP’s and relevant EC departments.
• Ensure consistency and accuracy in all client reporting documents and presentations.
• Work Cross-functionally with a fast-paced, detail-oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service, reporting and analytics to all clients.
• Transform data into actionable insights that inform client strategies and business decisions.
• Identify trends, patterns, and opportunities in complex data sets to enhance client engagement.
• Build and manage the business requirements to set functional specifications for reporting applications
• Help develop, evaluate, and deliver visually appealing client reports that demonstrate ROI and value to existing clients.
• Understand the business requirements needed to set functional specifications for reporting applications with a heave focus on quality and accuracy.
• Develop, expand, and implement alternative data collection systems and other strategies that optimize efficiency and reporting quality.
• Communicate regularly with Client Engagement, Sales and Operational Leadership; providing statistical insight into EnableComp’s performance; as well as thought-leadership and reporting solutions to business problems that drive client satisfaction.
• Embody the customer engagement vision to support a culture based on transparency and positive behavior.
• Continuously evaluate and improve reporting processes to enhance efficiency and accuracy.
• Other duties as required

Requirements & Qualifications

• Bachelor’s degree in business, Client Services/Management or other related field.
• 2-5 years’ experience in account management in the healthcare technology industry, namely hospital revenue cycle management.
• Equivalent combination of education and experience will be considered.
• Strong familiarity with SSRS and PowerBI preferred.
• Must be very familiar with Excel formatting and formulae
• Moderate level of understanding of insurance payer/provider claims processing requirements.
• Regular and predictable attendance.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations & Prerequisites

• Practices and adheres to EnableComp’s Core Values, Vision, and Mission.
• Strong passion for serving the needs and expectations of the client.
• Must be a self-starter, able to work independently as well as collaborate with internal team members
• Excellent written and oral communication skills
• Experience communicating obstacles and developing action plans to present to management
• Demonstrates a consultative relationship style
• Strong analysis and problem-solving skills
• Must be able to manage conflicting priorities, while being extremely adaptable and flexible.
• Minimal travel required