Retail Sales Associate

AAA Club Alliance is looking for a dynamic sales driven professional in our Downingtown, PA Car Care, Insurance, and Travel Retail location to provide exceptional member service while maximizing sales and generating repeat business.

To the qualified candidate, we offer:

• A competitive salary of $13.50 to $16.25/hour, depending on experience.
• Position is eligible for an Individual Incentive Bonus Plan
• Comprehensive benefit package including, Medical, Dental, Life, Prescription Insurances, Paid Time Off during the first year, 401(k) plan with a company match, and Tuition Reimbursement to highlight a few of the offerings.
• The opportunity to work in a busy car care, insurance, and travel center supporting a very loyal member base

What you'll be doing:

• Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals.
• Assist members and clients in planning, domestic travel such as car rentals, hotel reservations and domestic vacation packages, by recommending and selling various travel products with a concentration on Diamond Elite and Preferred vendor products. Invoices, processes payments and ensures proper travel documentation. Comply with all ARC regulations and Mid-Atlantic policies and procedures in the collection and handling of assets.
• Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renewal. Conduct Membership Review for existing members, update and upgrade plans as appropriate.
• Counsel members concerning travel requests by explaining and/or preparing auto touring materials.
• Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership.
• Counsel and sell Financial Services products.
• Properly answer and accurately process incoming overflow telephone calls from the Roadside Assistance Call Center (RACC). Take action, as necessary, to respond to a member's emotional state (e.g., calming down someone who is angry, providing reassurance to someone who is fearful), in addition to performing the technical aspects of processing the service request. Assist members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination.
• Utilize current system, a Windows based PC application, enters accurate information and comments regarding a member's Roadside Assistance needs -including any special service considerations. Handle credit card and member billing transaction as appropriate. Listen for, and probe for more information when necessary, and make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to member).
• Deliver extraordinary customer service to AAA members by accurately answering questions and interpreting club policy. Provide members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Give an accurate Estimated Time of Arrival.

What you will need:

• Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and six (6) months to two (2) of previous sales and/or customer service experience.
• Effective communication skills, written and oral, to allow accurate completion of work.
• Working knowledge of personal computer, Windows based applications and competent keyboarding skills to accurately and efficiently complete daily work assignments.
• Proficient using the Internet, AAA Intranet, Travel booking sites, airline reservation system and other applicable legacy and web-based PC applications used to process work and service Member requests.
• Proficient, working knowledge of geography and the ability to use manual (paper) or PC based maps as needed to assist members.
• Ability to obtain notary public designation, if required.

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AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:
Sales