Retail Store Lead

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• Lead excellent customer service through in-the-moment coaching, role modeling, and utilizing customer feedback to reinforce and improve quality of service
• In partnership with the Retail Store Leaders, manage inventory, including receiving, stocking and conducting inventory counts
• Monitor assets through accurate inventory management procedures
• Maintain visual and merchandising standards and ensure store cleanliness
• Protect store assets, facilities, and team members by ensuring all team members’ adherence to operational guidelines and standards, compliance with all safety and security policies, the proper functioning and maintenance of store equipment, and performance of all financial transactions
• Manage customer escalations quickly and effectively to positive resolution. Know when to bring in additional resources 
• Support the store’s overall business to drive efficiency and grow sales 
• Assist in monthly cycle counts to ensure all inventory is up to date
• As a key leader, follow all safe and secure training and processes 
• Always demonstrate a culture of ethical conduct, safety and compliance. Lead and hold the team accountable to work in the same way. Cultivate a guest-centric and engaged team 
• Own and implement exempt and hourly schedules that align to guest and business needs (including weekends, mornings, evenings, overnight, and appropriate seasonal adjustments) 

• 1+ years’ strategic retail/stock leadership experience, preferably in a Flagship or large volume location
• Polished professional who understands how to tell a brand story
• Manage conflict and lead and hold others accountable
• Experience in collaborating with multiple teams - Executives, Creative, Loss Prevention, Merchandising, etc.
• Great verbal and written communication skills
• Strategic and focused on the end results
• Decisive and collaborates with a team to develop strategies
• Has a good understanding of Pop Culture and follows Pop Culture trends
• Working knowledge of MS Office (Word, Excel and Outlook)
• Consistently demonstrate enthusiasm and passion for the brand
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
• Regularly required to lift, stand, and bend. May lift/move up to 30 pounds occasionally
• Travel less than 10% of time

What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!