Risk and Compliance Specialist I

About the Role

At Uber, providing safe transportation is core to our mission, and ensuring compliance of all of our partner-drivers is a key priority for the UK&I Rides business. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. The right candidate for this role is interested in working with data, always looking for unique and exciting ways to solve problems, drive process excellence, as well as managing complex cases related to Document Fraud and Compliance investigations. For interested candidates, these areas should be exciting to you and you will be asked to demonstrate understanding or skills in these areas, as well as an eagerness to upskill in these areas.

Who you are:

• Analytical : You can make sense of data sets to inform product or process decisions and are comfortable with queries and Google Sheets.
• Strong Communication Skills : Managed daily within both your team and stakeholders by providing effective, clear and regular communication.
• Detail Oriented : Proven ability to multi-task and follow through while paying strict attention to detail.
• Cool and calm under pressure : You have superior organizational skills, integrity, and great follow-through on tasks.
• Naturally curious : You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
• You can move quickly with care : You embrace change and can absorb new information with ease.
• Problem Solver : Ability to evaluate information or situations & break them down into their key components. Apply strategic & critical thinking to consider various approaches & creative solutions to complex problems.

What you will do:

• Deliver high-quality service across multiple Compliance operations (Querybuilder-SQL/Jira)
• Strive towards meeting or exceeding expected Compliance KPI's
• Conduct deepdives & further investigations into complex Compliance document issues
• Triage issues and escalate them when necessary
• Manage escalations directly from various internal teams and work with a large number of stakeholder on complex document related queries or cases.
• Be a passionate advocate for ensuring compliance of all of our partner-drivers

Basic Requirements

• Support experience in a tech support role is preferred
• Excellent English both spoken and written.
• High proficiency using computers (typing, quickly navigating between various tools)
• Exceptional reading comprehension and writing skills.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
• Work time will be shift based totalling 40 hours per week.
• Weekend and weekly evening shifts are required.
• You're an Uber evangelist - you care deeply about the product and getting others excited to ride and partner with Uber.
• Support experience in a tech support role is preferred

Preferred Requirements

• Bachelor's degree or college experience preferred.
• Support experience in a tech support role is preferred

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].