Sailpoint Lead

Infosys is seeking for a SailPoint Developer. This candidate is responsible for playing the technical role in the successful installation, integration and deployment of SailPoint Identity/IQ in client environments and assisting our implementation partners in that process. The SailPoint Implementation Engineer will require a strong understanding of Identity Access Management (IAM), and Access Governance/SailPoint suites of products. Security Consultants are skilled technical and consultative resources expected to be strong in both technical and soft skills.

Required Qualifications:

• Candidate must be located within commuting distance of Richardson, TX willing to relocate to the area. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• All applicants authorized to work in the United States are encouraged to apply
• Ensuring the reliability, availability, and performance of our SailPoint IdentityIQ platform.
• Resolving the tickets routed to the Support team from L1/help desk / Email/ Teams Channel and providing timely solution to the end-users.
• Monitoring/analyzing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools.
• Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
• Participating in running the factory model to onboard identified applications into the IAM platform
• Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
• Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
• Ensure that all the tickets/incidents are resolved within committed SLA's.
• Creating Active List, Updating Active List and using rules to populate an Active List
• Technical Analysis of the tickets that are raised.
• Allocate and manage work to L1 team members.
• Provide estimates for the ticket resolution.
• Co-ordinate with L3 for code fixes
• Get KT on the custom features from the implementation team and related documents.
• Test and validate the fixes on UAT.
• Responsible for configuration related fixes
• Work with Customer technical / functional teams to get the fixes validated on UAT.
• Move the code to production after confirmation.
• Maintain versioning and tagging for postproduction fixes on configurations.

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• Experience of more than 5+ years on Support Experience of more than 5+ years as L2 Engineer for support
• Should have had customer facing experience for more than 3+ years
• Must be experienced on the SailPoint/IAM implementation and support activities.
• Should have handled SLA based support teams with 24X5 or 24X7 coverage.
• Must have owned the Infrastructure and SailPoint/IAM application support activities completely.
• Experience of working with Customer on site/ on location will be a great advantage.
• Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis.
• Could be either a SailPoint development or Support engineer in the past
• Should be good on communication front
• Should have experience in handling email / chat/ phone / ticketing-based support