Sales Back Office Associate

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Sales Acceleration Intern, you will support the efficient functioning of our company's backend operations by assisting with administrative tasks and operational processes. This junior role will involve working closely with senior team members to ensure smooth account activation, product setup, and ongoing support for our customers. You will have the opportunity to learn and grow within the organization while contributing to various initiatives and partnerships.
 

Key Responsibilities:

Super User Support:

• Assist in the activation of accounts and products, following established procedures.
• Aid in setting up email domains, ordering numbers, and other activities to support account activation.
• Assist in configuring free trial and test senders for accounts.
• Support the creation and management of user accounts, under supervision.
• Assist with setup and maintenance of billing addresses.
• Learn to implement Automatic Price features on the account level.
• Support price changes and route updates for accounts.

Company Initiatives Support:

• Assist in reviewing sender costs (e.g., Viber, WhatsApp) in collaboration with Customer Owners.
• Aid in implementing Automatic Price Update features for customers under guidance.
• Support other ongoing company initiatives as assigned.

Operational Tasks:

• Assist in operational workload to support Customer-facing organization
• Learn to evaluate internal processes and identify areas for improvement under supervision.
• Assist in suggesting process adjustments to optimize operational work.

Partnership Assistance:

• Support Partnership teams in the process of creating new customers in Salesforce and setting up accounts in Super User.
• Learn to facilitate the smooth onboarding process for new accounts

More about you:

• Currently enrolled in a Bachelor’s degree program, preferably in Business Administration, Marketing, or related field.
• Strong communication and interpersonal skills with the ability to build rapport and effectively communicate with customers and colleagues.
• Highly organized with excellent attention to detail and the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proactive and self-motivated with a strong desire to learn and grow in a sales-oriented role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is a plus.
• Previous experience in sales, customer service, or related field is desirable but not required.
• You hold valid student rights from „Studentski Centar“ throughout the entire internship period (6 months).

What you can expect:

• Possibility to land your first job – Every intern that is selected for the program will have a chance to get a job offer at the end of the internship, based on progress and evaluation during the program.
• Paid internship – Our internship is a paid program.
• Cutting edge technology & processes – We make sure that our tech stack is updated to latest versions. To us, continuous delivery and integration aren't just buzzwords - all our teams combined deploy something new every 4 minutes for our global in-house product and you will get a chance to work in that environment.
• Learn as you grow – You will learn through practical work on your project and get continuous feedback from your mentors, helping you improve and progress.
• More Infobip perks If you join us after the internship – structured onboarding, Orientation and Engineering week, education budget, rewards and holiday bonuses, a team taking care of all the equipment you need, company team buildings and other organized activities, company library, organized sports.

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