Sales Coordinator

Our Company

Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. E-commerce becomes the laboratory for consumer feedback and serves as a data pool for future retail endeavours.

The Role

The Sales Coordinator acts as a liaison by connecting departments, providing customer service support, and facilitates the day-to-day office operations. Responsible for performing direct store delivery questions, clerical duties, answering, and routing incoming calls by resolving information requests, securing facility maintenance, managing supplies and equipment, and other general administrative activities as assigned.

Key Responsibilities

Administrative Tasks:

• Manage all office administrative activities, including daily mail and FedEx / UPS Package deliveries and shipments, ordering of office supplies, maintenance of office equipment, and other day-to-day office operations.
• Find ways to measure customer satisfaction and improve services.
• Assist in developing and implementing a Customer Service Policy.
• Responsible for the management and oversight of field deposits with checks and/or money orders.
• Responsible for the paperwork and storage of documents as needed for governance and audits.
• Coordinates facility maintenance to ensure the location(s) are being maintained.
• Assist with the setup and management of local utilities and expenses.
• Other duties may be assigned.

Route Accounting System Support:

• Work within the Route Accounting System (RAS) Encompass to review customer accounts, take notes, or assist the Finance Department with tasks related to customer delivery questions, end of day proof of delivery management, and assist on independent/local collections.
• Responsible for end of day processes, including, but not limited to; daily route settlement, balancing of load sheets, and ensuring daily deposits are made.
• Ensure with the help of the Accounts Receivables Manager that customers are added correctly and help maintain customer data for independent or local accounts.
• Other duties may be assigned.

Sales and Operational Support:

• Other duties may be assigned.

Key Skills and Experience Required

• Direct Store Delivery or Route Accounting experience is a plus.
• Experience with route accounting systems, including daily balancing, and database management.
• Experiences with mobile devices, phones, tablets, etc.
• Excellent communication skills
• Computer literate, including Excel, Word, and PowerPoint; Access.
• Ability to analyze customer aging reports to minimize delinquencies and identify risk.
• Self-directed; requires limited oversight.
• Experience with customer relations or customer service functionalities.
• Valid Driver's License

Education Requirements

• Bachelor's Degree or equivalent experience

Travel

• 50%
• This position requires a clean driving record and authorization to obtain your Motor Vehicle Record (MVR) upon receiving and accepting a job offer.

Compensation and Benefits Details

• PTO and paid holidays
• Health, dental, and vision insurance
• 401(k) with employer match
• Employee rewards program