Sales Director, Energy/Utilities

The Sales Director, Enterprise (Energy/Utilities) is responsible for meeting and exceeding sales objectives by promoting and selling Amelia, a leading conversational AI solution tailored for high-volume Contact Centers. The ideal candidate will bring over 10 years of experience in Contact Centers across Energy and Utilities sectors. A deep understanding of contact center tools and processes, including CCaaS platforms such as Genesys, Five9, NICE, and others, is essential.

In this role, you will:

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• Develop expertise in SoundHound’s Energy and Utilities portfolio, with a focus on enhancing Customer Experience outcomes in large Contact Centers through conversational AI and Generative AI integration
• Build, manage, qualify, and close deals within a rolling 12-month sales pipeline
• Make prospecting a consistent part of your routine to ensure a steady flow of new prospects
• Identify and utilize appropriate contract vehicles to penetrate specific clients
• Engage cross-functional Amelia resources (Engineering, Marketing, Proposal Development, Finance) at the right stages of the sales cycle
• Stay informed on industry trends and business priorities
• Develop compelling points of view on how autonomic and cognitive solutions can transform prospects' businesses
• Leverage Amelia’s Partner relationships to sell into clients, whether as a Prime or Subcontractor
• Ensure Amelia delivers consistently excellent service, as reflected in customer satisfaction metrics
• Take a leadership role in industry trade associations and attend relevant events
• Actively participate in the RFP process and demonstrate the ability to take on multiple roles
• Continuously learn about new Amelia solutions and refine your selling skills
• Assist in contract negotiations
• Deep understanding of how to qualify and manage objections in complex sales cycles

We would love to hear from you if:

• 15+ years of sales experience selling into corporate Enterprise clients specifically Energy and Utilities firms headquartered in or around North America.

• 10+ years of experience in Contact Centers across various industries and support areas

• Strong knowledge of Contact Center tools and processes, including CCaaS platforms like Genesys, Five9, NICE, etc

• While experience with autonomic and cognitive solutions is not required, experience with analytic solutions that impact operational business processes is highly desirable

• A strong understanding of sales cycles, regulations, and experience working with top decision-makers

• Proven track record of achieving assigned quotas

• Ability to manage a pipeline of 20+ opportunities simultaneously

• Ability to work effectively in a team environment

• Proven success in prospecting, building a pipeline, advancing opportunities through the sales cycle, and presenting solutions to C-level executives and other decision-makers

• Ability to craft solutions that align with business priorities based on client discussions

• Willingness to travel as necessary

This role is limited to the United States. This is a hybrid-based role. The salary range for this position is $180,000 - $200,000 plus variable pay for an estimated on-target earnings of $360,000 - $400,000 and equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

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