Sales Engineering Analyst Senior | Singapore

EBANX believes in doing whatever it takes to make our Merchants successful and the Technical Sales Engineer helps to drive that success every day. EBANX Integration team is seeking a highly skilled and experienced Technical Sales Engineer (TSE) to play a key role within the Commercial department. This TSE will join a team responsible for providing technical consulting and supporting as well as product guidance to Merchants looking to integrate EBANX as a payment processing services in Latin America. This is a Merchant-facing role where TSE will work in conjunction with both pre and post-sales teams in APAC facilitating negotiations and technical solutions by performing technical selling of EBANX products and services.

We are looking for a dynamic individual with fast, innovative thinking to deliver strong communication, excellent Merchant interaction, and exceptional troubleshooting skills. The right person will have solid business acumen and can thrive in a highly collaborative (and highly supportive) team environment.

Besides conquering the world, your activities will be:

• Work in collaboration with Sales teams to help to conduct business requirements to fit Merchant needs 
• Making technical presentations and demonstrating how a product will meet Merchant needs
• Providing pre-sales technical assistance and product education
• Persuading Merchants that a product or service will best satisfy their needs
• Work with key internal stakeholders, including Product, Legal, Risk & Compliance and Development teams to address specific Merchant business requirements or new product features
• Solving Merchant problems
• Handle post-live communication and follow-ups with Enterprise Merchants
• Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle
• Facilitate setting up Merchant accounts, provide technical support and guide Merchants through testing and pre-launch activities

What's mandatory:

• Relevant experience in integrations and deep understanding of APIs;
• Broad understanding of technical concepts and payment processing;
• Excellent communication skills to translate API / technical terms to business/corporate stakeholders;
• Ability to successfully interact and dynamically adapt to communication styles with all levels of audiences including managers, and technical/IT staff;
• Ability to quickly assess and troubleshoot Merchant integration issues;
• Effective time management skills to work with multiple customers simultaneously;
• Ability to function independently and in team environment;
• Fluent English

What else would we like to see?

• Big Dream;
• Results Driven;
• Team player mindset;
• Strong presentation skills (Presenting to internal and external Business units);
• Past experience with software development.
• Experience in the payments industry

EBANX offers:

• Spanish, English, and Portuguese classes;
• WAVES - Program of goals and results (variable compensation);
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
• EBANX Skills: budget for workshops and courses;
• EBANX Flexible: Birthday Day Off;
  

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