Sales Operations Analyst

Responsibilities

Candidate Attributes:

• High level of focus and energy
• Analytical mind set
• Desire to learn new processes
• Proactive self-starter, able to work unsupervised within agreed timeframes.
• Excellent written and verbal communication skills.
• Strong social skills, able to work effectively with diverse stakeholders within the organization.

• Your deliverables as a Sales Operations Analyst will include, but are not limited to, the following:
• Resolving issues raised by the sales organization via the Sales Operations Support Services ticket queue.
• Partake in weekly Executive Deal Desk meetings in an administrative function to ensure all points are captured, and the CRM system is updated accordingly with actions to be followed on.
• Work with business partners in the creation of quality reports and analysis based on their needs - e.g. focus opportunity reports from Salesforce.com, and sales performance metrics in Microsoft Excel.
• Gather requirements and suggest appropriate solutions
• Contribute to continually improve business processes
• Provide regional sales with ad-hoc Salesforce.com and pricing training
• Assist in the documentation of CRM tool change requests - Business Requirements, Test Scripts, etc.
• Assist in pre-production testing of CRM change requests.

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• Degree from a top-tier university, ideally within an analytical or mathematical discipline, but not mandatory
• 1-5 years of experience
• Excellent working knowledge of Microsoft Excel and PowerPoint
• Understanding of the role CRM systems (Salesforce.com preferred) have within the sales organization
• The ideal candidate will have experience working within a sales or sales operations environment within a software organization