Sales Operations Manager - Reuters

The Sales Operations Manager, will work in conjunction with the Operations Director to Support, Enable and Drive Sales performance backed by Data.

About The Role

As our Sales Operations Manager at Thomson Reuters, you will:

• Be accountable for supporting the Global Sales Organisation.
• Optimize sales and operational efficiency through process improvement, system enhancements and best practice sharing.
• Responsible for the ongoing training of new and existing users in Salesforce to drive user adoption.
• Engage and work with aligned teams ((Sales Support, GCO, Customer Success, Finance) to effectively achieve data needs and analysis results.
• Manage multiple concurrent projects, initiate, and drive projects to completion with minimal guidance.
• Assist the Sales Operations Director in understanding process bottlenecks and inconsistencies and implementing data enrichment processes to improve the sales team's performance.
• Develop and maintain sales analytics reports and dashboards to provide actionable insights that support data-driven decision-making for the sales and executive leadership teams.
• Partner with the Tech Lead to understand new capabilities available in Salesforce.
• Maintaining key relationships with sales management/sales team to enforce process and quality of data input.

Key Deliverables

• Salesforce dashboards that enable a single revenue view of the business for Sales and leadership and include agreed KPIs
• Partnership with finance on key account financial status
• Expertise in CRM/Order Management systems (e.g. Salesforce and P.io) and processes to guide Sales Leaders on team performance
• Key Messaging, Enablement & Training
• Workflow Enhancements - Fault Fix
• Work closely with Sales Support to ensure that Sales processes are being followed

Key Relationships:

Global Agency Sales Team, Sales Leadership Team, Global Customer Operations, Customer Admin, Customer Data Management team, Cross-SBUs Sales Enablement and Sales Process Specialist.

About You

To be our Sales Operations Manager, you will likely have:

• In depth knowledge of diverse business functions and principles (e.g. Sales Excellence, GCO, Commercial policy, finance, Sales Admin, Technology etc.)
• Prior experience in business operations, sales or related experience, primarily in the area of project management and implementing process improvement.
• Data analysis and performance/operational metrics in a simple and digestible format.
• Work experience using and analyzing qualitative and quantitative data.
• Track record of developing strong working relationships with leaders and leading via influence
• Experience of working in a matrix environment and multiple stakeholder groups from different functions within a business.
• Managing senior stakeholder relationships and diverse virtual teams across a variety of locations.
• Proven success in delivering results, having a bias for action and translating strategy to implementation
• Strong process management skills and experience managing and improving complex projects/processes
• Ability to problem-solve and communicate issues to Capability Manager

Desired Skills:

• Data visualization tools knowledge preferred - such as Tableau and Power BI
• Experience with SaaS solutions/platforms
• Additional Languages are desirable

#LI-FP3

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.