Sales Operations Specialist - EMEA

Advanced Navigation is the world’s most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution. Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio frequency systems, inertial sensors, robotics, quantum sensors and photonics. 

Today, Advanced Navigation is a supplier to some of the world's largest companies, including Airbus, Boeing, Google, Tesla, NASA, Apple, and General Motors. Discover it for yourself: https://youtu.be/F7uAqs1gtuk

Role purpose

In this role you'll provide real-time support to the Regional Head of Sales and Sales team, encompassing both pre and post-sales activities from an operational standpoint. You'll also be the main point of contact for operations within the EMEA region.

Your Responsibilities

• Provide application support during Proof of Concept (POC) phases and coordinate inventory checking process
• Coordinate Defence Export Controls (DEC) and Export License procedures in preparation for lodgment
• Fulfil customer orders from processing to tracking
• Validate order / invoice details against Salesforce opportunities, coordinate order billing and invoicing
• Manage product lead times and availability requests from customers
• Investigate and recommend optimal shipping options and communicate with vendors. Ensure shipping compliance with state, federal, and international regulations
• Coordinate and communicate with external parties to ensure the acquisition and delivery of shipments
• Communicate with customers post-sale and other relevant departments
• Manage Return Merchandise Authorization (RMA) processes
• Inventory management and coordination of equipment dispatch / returns
• Maintain Salesforce data cleanliness (SFDC hygiene)
• Generate and analyze sales team performance reports via Salesforce analytics.

Skills / Experience

• Bachelor's degree or equivalent qualification required
• Minimum of 2-3 years of relevant experience in order processing and coordination
• Strong problem solving and analytical skills, proficiency in data management
• Excellent communication skills - written and verbal
• Effective at managing multiple concurrent workstreams, balancing competing priorities, maintaining high level of attention to detail
• Demonstrated ability to work autonomously
• Competence in G-Suites for analysis, data visualisation and reporting purposes.
• Advanced knowledge of SFDC practices, particularly emphasising operational functions
• Familiarity with government trade and export licensing regulations in the EMEA region is advantageous

What are some of the benefits you will have access to?

You'll have access to industry-leading products with diverse applications within some of the most interesting and exciting projects worldwide. We’re growing a team of inspired, smart, and driven individuals from all sorts of backgrounds. With great opportunities for growth and variety, we strive to help each employee carve out the path that’s right for them.