Sales & Sales Operations Manager

Job Description Summary

The Sales & Sales Operation Manager will be a responsible for Key Customers in India region & support Sales Director in running the Sales Operations operating routine for South Asia. In this role you will

Job Description

Sales Responsibilities

• within a geographic area / assigned customer responsible for selling product(s), services, parts, solutions, responsible for sales development cycles from prospecting, detailed presentations & negotiation to closing & following up indent-to-order for assigned operating plan.
• you will identify opportunities to grow Pipeline (Commit, Orders, CO, ) through increased outage visibility and bid participation.
• understand the Customer's CTQ's, and relay them to the deal teams, map customer's stack holder, decision process, evaluation criteria and ordering cycle and align it with outage timeline.
• you will collaborate with commercial, application engineering, product sales, CSA Sales, Upgrades, and other key constituents highlighting customer concerns for resolution as Voice- of Customer (VOC)
• providing timely, accurate and complete forecasts of commitments, orders and sales through pacing, progress & key deals tracker. Complete Outage Visibility & Participation and keep the NEX updated.
• Maintaining up-to-date knowledge of power market/trends, supply / demand balance, technology, pricing, risk, regulations & competition.

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• Lead process improvements and drive simplification projects/kaizens that reduce waste and improve customer satisfaction. Drive daily/weekly management rigor for the commercial team.
• Establish a data driven culture, to ensure teams maintain accurate/zero defect data across systems including NEX, Demantra, smartsheet etc...

• Partner with commercial team to monitor market trends, customer, competitors, and support country-by-country market insights & strategy building, and developing annual market handbook
• Supporting the rigor around customer planning with Account Managers & cross functional teams, identify account strategy changes, provided visibility to process steps that enables the teams properly integrate customer budgets & outage planning cycles, with support from pole business intelligence leader.
• Support overall outage mining and planning to enhance business growth, ensure 100% outage participation, improved outage realization & disposition (in NEX), forecast long term biz outlook (SAS outage view/entitlement vs participation) to drive key commercial decisions to maximize share
• Partner with commercial finance & pole sales operations excellence leader to lead overall pipeline management (in NEX), providing leading indicators in terms of pipeline health, convertible order health
• Support sub region GM in managing deal progress with leading indicators in terms of R status movements, commercial progress enablers, identify key stagnant deals that require leadership support
• Work with IT/NEX team to simplify/automate reports to reduce or eliminate manual processes.

• Bachelor's degree from an accredited university or college, preferably in an Engineering or Business discipline
• At least 8-10 years of sales/commercial experience, of which at least 3 must be in the power generation industry.
• Ability to travel regularly.
• Ability to establish a data driven culture.

• Ability to develop influential customer relationships,
• Strong Analytical mindset to drive operational rigor.
• Strong interpersonal and negotiation skills, both internal and external
• Strong communication skills at all business levels including with senior leadership.
• Strong customer & Long-term business mindset