Sales Support Representative

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve's culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Summary:

Flowserve is looking for a resourceful, motivated Sales Support Representative to respond to our customers' inquiries regarding parts, pricing, repair jobs, and service needs for our mechanical seals and supporting equipment used in industrial settings including refineries, chemical plants, and power companies.

This successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to quickly and accurately support our customers.

The position will work closely with Sales Engineers and Application Engineers to satisfy our customer's needs.

Responsibilities:

• Respond to inquiries about price quotes, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts.
• Process orders, quotations, change orders, shipping modes, etc. accurately and quickly. Demonstrated ability to expedite orders with other departments and vendors.
• Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures. Help provide alternative options for supplying unavailable products and services. Work independently and accurately to complete projects.
• Negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms. Demonstrate an understanding of the needs of the customer and the Company to establish win-win agreements and relationships. Review contracts.
• Resolve Accounts Receivable issues, with the ability to assert specific terms and apply credits and discounts as required.
• Communicate and collaborate daily with all stakeholders, including customer, distributors, inventory, repair, manufacturing, shipping, engineering, and sales, regarding order status and issues.
• Maintain current, accurate, organized records.
• Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, FCPA, etc.)
• Assists in the reconciliation of customer consigned inventory and data inputs.

Requirements:

• Excellent organization skills and attention to details, time management, and deadlines.
• Strong problem-solving skills, able to work independently and be a Team Player.
• Ability to multitask efficiently and set priorities in a fast-paced environment.
• Dependable, self-motivated with little supervision.

Preferred Experience / Skills:

• College Degree, or equivalent to relevant industry experience preferred

Benefits:

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!